Transcription Team Leader

Posting date:	22 September 2025
Salary:	£32,137 per year
Additional salary information:	National (£32,137)
Hours:	Full time
Closing date:	02 October 2025
Location:	Glasgow
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	427569/1

Summary

Do you have an inquisitive mind?  Do you enjoy engaging with customers? If so, we need you!  

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.   

As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.   

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.  

Your work as a Transcription Team Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job will include a range of duties including, but not restricted to, the following:   

• Responsibility for a team of Brook Street Temporary AO typists who will be responsible for transcribing Interviews Under Caution recordings.

• Responsible for allocating work and ensuring challenging timescales are met

• Responsible for monitoring staff attendance times and ensuring timecards are submitted via relevant system to ensure colleagues are paid appropriately

• Manage attendance in line with Brook Street Employment Policy (note relevant guidance and support will be available).

• Where and when appropriate, ensure performance and quality of work being produced

• Work collaboratively with Brook Street and CFCD key stakeholders.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.