Student Services Information Desk Administrator
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £25,804 to £27,319 per year |
| Hours: | Part time |
| Closing date: | 14 October 2025 |
| Location: | Headington, Oxford |
| Remote working: | On-site only |
| Company: | Oxford Brookes University |
| Job type: | Permanent |
| Job reference: | 184625 |
Summary
Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research.”
Our people are at the heart of the University – our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.
In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.
The Directorate of Academic and Student Administration is recruiting a semester-time administrator for Student Support Services. This is a 0.58 FTE role, which equates to 20 hours a week (from 10:00–14:00), five days a week during semester time (38 weeks per year).
This post will provide a welcoming, student-centred information desk service for Student Services, as well as ad-hoc administrative support for Inclusive Support, Non-Medical Help (NMH), and Mental Health and Wellbeing Support areas of Student Support Services.
You’ll work collaboratively with internal and external professional services staff to enable students to engage fully with their courses, access their reasonable adjustments, fulfil their potential and complete their university experience.
Student Support Services is part of the wider Academic and Student Administration Directorate. The service provides comprehensive support for students throughout their academic journey. Our key areas include Inclusive Support, Mental Health and Wellbeing, and NMH support.
Our team works closely with students, academic staff, and external agencies to create a supportive environment where students can thrive and succeed. We are student-focused, compassionate, and committed to delivering timely, high-quality support.
What will I be doing?
- Respond to and resolve enquiries by interpreting student/staff issues using problem-solving skills and relevant service knowledge.
- Manage and update information record systems, maintaining confidentiality in line with legislation and internal protocols.
- Use our secure online client management system (PCMIS) to process cases and help students progress through Student Care Pathways.
- Process and manage student documentation and create reports as required.
- Provide a high-quality, sensitive administrative service to students, staff and other stakeholders.
- Liaise with internal practitioners and University staff to address student welfare concerns.
- Respond to in-person, email and telephone enquiries to Student Support Services.
- Escalate concerns about student safety/risk in line with agreed risk protocols.
- Support key administrative processes across the academic cycle, such as managing service referrals.
- Respond proactively and sensitively to individuals in distress, referring appropriately.
What skills do I need?
- A levels (or equivalent) or relevant work experience in administration.
- Substantial administration experience in a busy, customer-facing environment.
- Excellent IT and organisational skills.
- Strong verbal and written communication skills.
- Ability to work on your own initiative and as part of a team.
- Ability to multi-task and prioritise workloads effectively.
- Experience handling confidential and sensitive information appropriately.
- A supportive and professional approach with a commitment to customer service.
Based at our Headington campus, you’ll experience a vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport.
This role is on-campus presence during all working hours (10:00–14:00, Monday to Friday) during semester time.
As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday (pro rata), rising with service, plus 8 Bank Holidays and additional University Concessionary Days (approx. 5 per year).
We offer a competitive Local Government Pension Scheme with a 19.2% employer contribution rate.
Equality, Diversity and Inclusion
At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.
As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
Our people are at the heart of the University – our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.
In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.
The Directorate of Academic and Student Administration is recruiting a semester-time administrator for Student Support Services. This is a 0.58 FTE role, which equates to 20 hours a week (from 10:00–14:00), five days a week during semester time (38 weeks per year).
This post will provide a welcoming, student-centred information desk service for Student Services, as well as ad-hoc administrative support for Inclusive Support, Non-Medical Help (NMH), and Mental Health and Wellbeing Support areas of Student Support Services.
You’ll work collaboratively with internal and external professional services staff to enable students to engage fully with their courses, access their reasonable adjustments, fulfil their potential and complete their university experience.
Student Support Services is part of the wider Academic and Student Administration Directorate. The service provides comprehensive support for students throughout their academic journey. Our key areas include Inclusive Support, Mental Health and Wellbeing, and NMH support.
Our team works closely with students, academic staff, and external agencies to create a supportive environment where students can thrive and succeed. We are student-focused, compassionate, and committed to delivering timely, high-quality support.
What will I be doing?
- Respond to and resolve enquiries by interpreting student/staff issues using problem-solving skills and relevant service knowledge.
- Manage and update information record systems, maintaining confidentiality in line with legislation and internal protocols.
- Use our secure online client management system (PCMIS) to process cases and help students progress through Student Care Pathways.
- Process and manage student documentation and create reports as required.
- Provide a high-quality, sensitive administrative service to students, staff and other stakeholders.
- Liaise with internal practitioners and University staff to address student welfare concerns.
- Respond to in-person, email and telephone enquiries to Student Support Services.
- Escalate concerns about student safety/risk in line with agreed risk protocols.
- Support key administrative processes across the academic cycle, such as managing service referrals.
- Respond proactively and sensitively to individuals in distress, referring appropriately.
What skills do I need?
- A levels (or equivalent) or relevant work experience in administration.
- Substantial administration experience in a busy, customer-facing environment.
- Excellent IT and organisational skills.
- Strong verbal and written communication skills.
- Ability to work on your own initiative and as part of a team.
- Ability to multi-task and prioritise workloads effectively.
- Experience handling confidential and sensitive information appropriately.
- A supportive and professional approach with a commitment to customer service.
Based at our Headington campus, you’ll experience a vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport.
This role is on-campus presence during all working hours (10:00–14:00, Monday to Friday) during semester time.
As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday (pro rata), rising with service, plus 8 Bank Holidays and additional University Concessionary Days (approx. 5 per year).
We offer a competitive Local Government Pension Scheme with a 19.2% employer contribution rate.
Equality, Diversity and Inclusion
At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.
As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.