People Experience Specialist
| Posting date: | 01 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | Weybridge, Surrey |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 146849 |
Summary
We are seeking a People Experience Specialist to take ownership of our Employee Listening programmes and People & Culture (P&C) communications, ensuring our workforce feels connected, motivated, and informed.
This is an excellent opportunity for someone to join, make a strong impression, and truly make their mark within the organisation.
Job Description
In this role, you will act as the subject matter expert for Employee Listening and Employee Engagement, managing surveys and feedback programmes that capture and respond to the voice of our people.
You will also lead on digital pre-boarding initiatives, helping to create a seamless and engaging experience for staff before they even join the organisation.
By driving meaningful communication and engagement, you will play a central role in building a culture where colleagues feel valued, heard, and inspired to succeed.
This position offers scope to shape key initiatives and influence how we connect with and support our people.
Key Responsibilities
Develop and deliver a comprehensive employee engagement strategy aligned to organisational goals
Design and manage programmes across the full employee lifecycle, including onboarding, engagement surveys and exit
Lead survey administration, data management, analysis and insight reporting for leadership and key stakeholders
Create engaging content for newsletters, intranet, leadership updates and employee campaigns
Collaborate with P&C, leadership and cross-functional teams to deploy tailored communication platforms and initiatives
Act as a trusted advisor on employee sentiment, engagement trends and best practices
Track and report on key engagement metrics, providing insights and recommendations to drive continuous improvement
Professional and Personal Competencies/Qualifications
Proven HR, employee engagement or internal communications experience in a similar role
Strong written and verbal communication skills with the ability to tailor messages for different audiences
Experience managing organisation-wide engagement initiatives and surveys (e.g. Qualtrics or similar tools)
Skilled in data analysis, reporting and providing actionable insights
Familiar with communication platforms such as Microsoft SharePoint or Staffbase
Strong interpersonal skills with the ability to build relationships and collaborate effectively across functions
Organised, adaptable and able to manage multiple priorities with a creative, solutions-focused approach
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
This is an excellent opportunity for someone to join, make a strong impression, and truly make their mark within the organisation.
Job Description
In this role, you will act as the subject matter expert for Employee Listening and Employee Engagement, managing surveys and feedback programmes that capture and respond to the voice of our people.
You will also lead on digital pre-boarding initiatives, helping to create a seamless and engaging experience for staff before they even join the organisation.
By driving meaningful communication and engagement, you will play a central role in building a culture where colleagues feel valued, heard, and inspired to succeed.
This position offers scope to shape key initiatives and influence how we connect with and support our people.
Key Responsibilities
Develop and deliver a comprehensive employee engagement strategy aligned to organisational goals
Design and manage programmes across the full employee lifecycle, including onboarding, engagement surveys and exit
Lead survey administration, data management, analysis and insight reporting for leadership and key stakeholders
Create engaging content for newsletters, intranet, leadership updates and employee campaigns
Collaborate with P&C, leadership and cross-functional teams to deploy tailored communication platforms and initiatives
Act as a trusted advisor on employee sentiment, engagement trends and best practices
Track and report on key engagement metrics, providing insights and recommendations to drive continuous improvement
Professional and Personal Competencies/Qualifications
Proven HR, employee engagement or internal communications experience in a similar role
Strong written and verbal communication skills with the ability to tailor messages for different audiences
Experience managing organisation-wide engagement initiatives and surveys (e.g. Qualtrics or similar tools)
Skilled in data analysis, reporting and providing actionable insights
Familiar with communication platforms such as Microsoft SharePoint or Staffbase
Strong interpersonal skills with the ability to build relationships and collaborate effectively across functions
Organised, adaptable and able to manage multiple priorities with a creative, solutions-focused approach
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.