Shared Services Supplier Management performance Team
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Additional salary information: | Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. External recruits will start on the band minimum. |
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | Leeds |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 428255/3 |
Summary
The team provide on behalf of DWP:
- A centre of excellence in supplier management to deliver the required service outcomes and performance standards, optimising value for money and supplier partnerships and working across boundaries to minimise risk and ensure the smooth functioning of an effective supply chain to line managers, employees and professional end users of the services.
- A means to challenge both supplier and employee behaviours through application of performance management techniques to ensure service delivery fulfils contractual/framework agreement obligations.
- A mechanism to provide robust project management disciplines to manage the procurement and implementation of replacement contracts and to ensure the safe exit from contracts when they expire.
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The successful candidate will be posted to a role within the Shared Services Supplier Management Team and can be expected to be involved in a range of the following activities:
- Developing and maintaining pro-active and effective relationships with suppliers, DWP and external stakeholders to support effective delivery of outsourced services, utilising and working in collaboration with DWP subject matter experts to address and resolve performance escalations and concerns.
- Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations and that end user experience reflects reported performance.
- Provide incident support and issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder and supplier engagement, collaboration and partnering at all stages.
- To consider future business needs and develop plans with both stakeholders, partners, and suppliers to ensure the continued delivery of effective services through continuous improvement and effective change control.
- Examine existing ways of working to identify future improvements. Share good practice to improve processes and customer service.
- Represent the team within DWP, Supplier or Cross Government Forums.
- Providing general support to the wider team.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. This role can only be delivered from the UK.
Visa / Right to Work
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Locations
You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Some travel may be required, but individuals’ circumstances will be taken into account.
Plagiarism
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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