OCSD Operational Leader
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £35,663 per year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 429411/1 |
Summary
Do you enjoy delivering exceptional customer service?
Are you a strong communicator who can filter important information down to your team?
If so, we’d love to hear from you!
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVLA:
- Driver and Vehicle Licensing Agency - Department for Transport Careers
The purpose of this role is to lead and manage operational managers and teams to deliver targets through effective use of resource and engagement of staff. To support business improvements and to deliver best-in-class customer service in a people focused environment that champions Recognition, Involvement, Development and Support for all.
Your responsibilities will include, but aren’t limited to:
To effectively manage and lead your command area building a performance culture, taking responsibility and accountability for Performance outcomes.To monitor and analyse Operational performance data for your respective areaTo oversee/accountable for Performance, Conduct and Attendance processes and ensure they are adhered to and acted onTo lead in building the capabilities of your team in managing change in the workplaceTo effectively lead and drive and coach the delivery of performanceGreat leadership is important to us as an organisation, and we will equip and support line managers to develop the skills they need.
We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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