Customer Care Coordinator - New Build Housing
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £15.88 to £16 per hour |
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | Leeds, West Yorkshire, LS15 8ZB |
| Remote working: | On-site only |
| Company: | Fawkes & Reece |
| Job type: | Temporary |
| Job reference: | VAC-CCC15_1759225173 |
Summary
Hours - Monday - Thursday 8:30am-5pm, Friday 9am - 4pm
Location - Leeds, LS15
We're looking for a Customer Care Coordinator with experience in construction, housing, or property to join a leading housebuilder. This is a key role where you'll be the main point of contact for customers after they move into their new homes, ensuring any issues are resolved quickly and professionally. The role is set to start ASAP, an interview with the client will be included as part of the recruitment process.
Key Responsibilities:
- Act as the first point of contact for homeowners, providing excellent aftercare service
- Log and manage customer queries, defects, and remedial works through the internal system
- Coordinate with site teams, subcontractors, and suppliers to arrange and complete works
- Keep customers updated throughout the process with clear and timely communication
- Maintain accurate records and reports to support the wider customer care function
- Ensure all work is carried out in line with company standards and NHBC requirements
What We're Looking For:
- Previous experience in a customer care role within construction, housebuilding, or property (essential)
- Strong organisational skills and the ability to manage multiple cases at once
- Confident communicator, able to liaise with customers, site teams, and contractors
- Problem-solving mindset with a focus on delivering solutions quickly
- IT literate with experience using customer management systems
What's in it for you?
- Competitive hourly pay
- Immediate start available
- Opportunity to gain valuable experience within a respected housebuilder
This is a temporary position within a busy customer care department.
Apply now to be considered for this opportunity.
To apply
Call us on 01142130900 (option 1 ask for Carl or Atlanta) or alternatively email us on akereisaite@fr-group.co.uk