Customer Contact Centre Advisor
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £27,607.00 to £30,504.00 per year |
| Additional salary information: | £16,564.20 - £18,302.40 pro rata per annum (£27,607 to £30,504 FTE) |
| Hours: | Part time |
| Closing date: | 10 October 2025 |
| Location: | Craighall Business Park, 7 Eagle Street, Glasgow, G4 9XA |
| Remote working: | On-site only |
| Company: | Bield Housing and Care |
| Job type: | Permanent |
| Job reference: | REQ02782 |
Summary
New opportunity for Customer Contact Services team in Glasgow!
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. In this role you’ll be the face and voice of Bield - welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.
As part of our Customer Contact Centre team, you will help customers with housing enquiries, repairs requests and general administration. You’ll work flexibly, across other teams and departments to enable us to deliver a responsive service and outstanding experience for our customers. Day to day you’ll provide wider support for our Glasgow office greeting visitors, managing meeting room bookings, handling mail, arranging office repairs and maintaining security through issuing access fobs.
If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
Working hours are 21 hours per week, working 9.00 am - 5.00 pm 3 days per week (specific days to be agreed).
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On the job and work related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills, and the ability to accurately collate and record information.
Candidates should have a strong belief in providing a high quality customer service as well as the ability to work as part of a team.
The successful candidate will be familiar with MS Office applications, and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
Please see the attachment for the full Job Description and Person Specification.
If you require this information in an alternative format, please contact our HR Team team on 0131 273 4020 or email us on HR@bield.co.uk.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.
In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. In this role you’ll be the face and voice of Bield - welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.
As part of our Customer Contact Centre team, you will help customers with housing enquiries, repairs requests and general administration. You’ll work flexibly, across other teams and departments to enable us to deliver a responsive service and outstanding experience for our customers. Day to day you’ll provide wider support for our Glasgow office greeting visitors, managing meeting room bookings, handling mail, arranging office repairs and maintaining security through issuing access fobs.
If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
Working hours are 21 hours per week, working 9.00 am - 5.00 pm 3 days per week (specific days to be agreed).
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On the job and work related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills, and the ability to accurately collate and record information.
Candidates should have a strong belief in providing a high quality customer service as well as the ability to work as part of a team.
The successful candidate will be familiar with MS Office applications, and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
Please see the attachment for the full Job Description and Person Specification.
If you require this information in an alternative format, please contact our HR Team team on 0131 273 4020 or email us on HR@bield.co.uk.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.
In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.