Customer Service Advisor
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £25,000 to £260,000 per year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Glasgow, Glasgow, G1 1ER |
| Remote working: | On-site only |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/672703_1758645153 |
Summary
Customer Service Advisor - Glasgow City Centre
Salary: £23,600 - £26,000 plus bonuses and benefits
Full-Time, Permanent
Are you ready for more than just another call centre job? Join a supportive team where every conversation matters. Whether you're helping customers with banking queries, guiding someone through financial worries, or simply offering reassurance, you'll play a key role in delivering outstanding service.
What's in it for you:
* Salary of £23,600 - £26,000
* Monthly commission and bonus opportunities
* Central Glasgow location with excellent transport links
* Structured shifts (Monday to Sunday, latest finish 8pm)
* Comprehensive training and ongoing development
* Generous holiday allowance (up to 7+ weeks in some teams)
* Incentives such as prize draws and holiday giveaways
* Discounts on services and share purchase options
* Clear progression routes in financial services
The role:
* Handle inbound and outbound customer calls
* Support customers with banking or financial queries
* Handle claims with empathy, providing clear solutions
* Use systems effectively while keeping conversations personal
* Make sure every customer leaves with a positive experience
What we're looking for:
* Minimum 1 year of call centre experience
* Strong communication skills (verbal and written)
* A friendly, empathetic approach
* Confidence using IT systems
* Motivation to learn, grow, and achieve goals
Requirements:
* At least 1 year of call centre experience
* Ability to pass credit, fraud, and DBS checks
If you're ready to take the next step in your career and join a company that values and supports you, apply today.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.