Volunteer Experience Team Officer
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Southend on Sea, SS2 6PR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0402-25-0041 |
Summary
Lead on the end-to-end recruitment process for all volunteers, including drafting adverts, shortlisting, initial interviews, vetting checks, and onboarding coordination. Coordinate interviews between prospective volunteers and Managers/Mentors. Facilitate induction sessions for new volunteers, ensuring all have the training, tools, and support needed to get started confidently. Provide ongoing support to volunteers across the charity to ensure they feel welcomed, recognised, and valued. Develop and implement regular communication with volunteers and line managers, offering guidance and resolving any issues as they arise. Support the creation and delivery of volunteer engagement and recognition activities, including forums, surveys, and celebration events. Coordinate development opportunities for volunteers, including access to further training, role shadowing, and upskilling. Maintain relevant records in the Learning Management System (LMS), ensuring all training records are up to date and compliance data is accurate. Work closely with Marketing and Communications to produce a volunteer newsletter on a monthly basis (paper versions for those not on IT), updating them about events and activities in the Hospice and the wider community. Update the volunteer management system news page on a regular basis with articles and stories of interest to the Hospice and retail volunteers Keep the Long Service records up to date and send out letters, badges and certificates quarterly to celebrate the volunteers achievement and update the volunteer management system accordingly. Lead on the recruitment, onboarding, and development of Volunteer Experience Team Assistants (volunteers who support the day-to-day work of the Volunteering Team). Ensure they receive appropriate training, supervision, and ongoing support. Maintain accurate and up-to-date volunteer records using the charitys volunteer management system (Assemble). Monitor and record completion of all volunteers mandatory training, supporting volunteers to remain compliant. As well as Volunteer Experience Team Administrators, support and provide monthly data reports and dashboards relating to volunteer activity and compliance to the Head of OD & People. Ensure GDPR, Regulator (e.g. Care Quality Commission) and confidentiality standards are upheld in all volunteer record keeping. Maintain shared team resources including standard operating procedures, inboxes, trackers, templates and calendars. Provide project support to the Volunteer Experience Team Manager and the Head of OD & People, including researching, testing, and evaluating changes to processes and systems. Contribute to continuous improvement activity across the Volunteer Experience Team. Monitor, analyse and report on volunteer numbers, retention, recruitment activity, and training compliance across all service areas. Assist in the preparation of quarterly and annual reports for internal and external stakeholders (e.g., SLT, Board committees). Provide evidence and updates for inspection, quality assurance or audit activities relating to volunteer involvement. Actively engage in learning and development opportunities for personal growth, and to continuously enhance volunteering practices, leading with innovation and adapting to evolving volunteering and work landscapes. Maintain own continuing professional development and liaise/network with other volunteering practitioners on a regular basis. Embrace learning opportunities to improve effectiveness of the role and seek to improve personal performance, contribution, knowledge and skills.