Software Support Engineer/Professional Services Engineer
| Posting date: | 29 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 October 2025 |
| Location: | Leicester, Leicestershire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Allied Universal Electronic Monitoring Ltd |
| Job type: | Permanent |
| Job reference: | SSE1 |
Summary
Allied Universal Electronic Monitoring is the industry leading technology and service company offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions. Operating in over 35 countries, we leverage an international network of expertise and resources in order to deliver a unique solution.
With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison, overcrowding, lower recidivism and improve reintegration.
We enable our customers to effectively monitor approximately 140,00 participants every day. This includes many of the world's largest electronic monitoring programs.
We have an exciting opportunity for someone to join our team here at Allied Universal, if you enjoy a varied workload in a fast-paced environment this Software Support Engineer role could be for you. Role outline detailed below:
To provide technical expertise to clients in implementing and customising the products and services, providing tailored solutions. Ensuring successful integration within the clients existing systems, and focusing on maximising the value clients receive from the products & services.
Key Responsibilities/Accountabilities
• Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
• Installing, configuring, and deploying company products or services in client environments.
• Assisting with data transfer from existing systems to the new solution.
• Integrating the company's product with other client systems and applications.
• Identify solutions to improve application availability and stabilise customer experience.
• Providing training to clients on how to use the product effectively.
• Diagnosing and resolving technical issues that arise during implementation or post-deployment.
• Overseeing project timelines, deliverables, and ensuring successful project completion.
• Staying current with the latest product features, industry trends, and best practices.
• Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
• Work closely with the development team, as well as responsibility for coding the automation of deployment, monitoring and resiliency.
Key Competencies
• Strong technical knowledge of the company's product or service
• Excellent communication and presentation skills
• Problem-solving and analytical skills to identify and resolve technical issues
• Customer service orientation to build strong client relationships
• Ability to work independently and as part of a team
Skills and Knowledge
Essential
• Proven track record of delivering complex technical solutions, specifically with endpoint security products.
• Software debugging skills
• Knowledge of web technologies, API’s and data integration techniques.
• Solid understanding of system architecture, network protocols and google could platform.
• Experience with infrastructure security
Desirable
• Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
• Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
• Experience with server configuration automation (Ansible / Terraform)
• Scripting skills (Python/Bash)
If you feel you have the level of experience and skills we are looking for and are excited about our role then please send across your CV. Based on the nature of our business successful candidates are required to undertake a screening and vetting process. You will be required to have the right to work in the UK and have been resident in the UK for 5 years.
With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison, overcrowding, lower recidivism and improve reintegration.
We enable our customers to effectively monitor approximately 140,00 participants every day. This includes many of the world's largest electronic monitoring programs.
We have an exciting opportunity for someone to join our team here at Allied Universal, if you enjoy a varied workload in a fast-paced environment this Software Support Engineer role could be for you. Role outline detailed below:
To provide technical expertise to clients in implementing and customising the products and services, providing tailored solutions. Ensuring successful integration within the clients existing systems, and focusing on maximising the value clients receive from the products & services.
Key Responsibilities/Accountabilities
• Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
• Installing, configuring, and deploying company products or services in client environments.
• Assisting with data transfer from existing systems to the new solution.
• Integrating the company's product with other client systems and applications.
• Identify solutions to improve application availability and stabilise customer experience.
• Providing training to clients on how to use the product effectively.
• Diagnosing and resolving technical issues that arise during implementation or post-deployment.
• Overseeing project timelines, deliverables, and ensuring successful project completion.
• Staying current with the latest product features, industry trends, and best practices.
• Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
• Work closely with the development team, as well as responsibility for coding the automation of deployment, monitoring and resiliency.
Key Competencies
• Strong technical knowledge of the company's product or service
• Excellent communication and presentation skills
• Problem-solving and analytical skills to identify and resolve technical issues
• Customer service orientation to build strong client relationships
• Ability to work independently and as part of a team
Skills and Knowledge
Essential
• Proven track record of delivering complex technical solutions, specifically with endpoint security products.
• Software debugging skills
• Knowledge of web technologies, API’s and data integration techniques.
• Solid understanding of system architecture, network protocols and google could platform.
• Experience with infrastructure security
Desirable
• Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
• Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
• Experience with server configuration automation (Ansible / Terraform)
• Scripting skills (Python/Bash)
If you feel you have the level of experience and skills we are looking for and are excited about our role then please send across your CV. Based on the nature of our business successful candidates are required to undertake a screening and vetting process. You will be required to have the right to work in the UK and have been resident in the UK for 5 years.