AV/IT Executive Support Engineer
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £39,377 to £41,494 per year |
| Additional salary information: | £39,377 to £41,494. Your salary will be determined by your skills and capability as assessed at interview |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | London |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 430128/1 |
Summary
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
Let us tell you a little bit about the role…
As an AV Executive Support Engineer, you will be…
Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support as the organisation grows to meet the evolving world. Primarily you will be responsible for supporting the day-to-day operations of the IT/AV Operations function to our executive VIP users, ensuring that the various services and team members in the Old Admiralty Building are supported as necessary. You will apply your skills and knowledge to ensure that we deliver superior and supportive services to all users. You may at times be asked to work outside the core 9 to 5 day depending on support requirements.
You will have enthusiasm for helping staff and colleagues and will be able to provide support to users and the rest of the team while following overall strategy and directives. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT/AV Operations Team and its partners, actively contributing to continually improving the services we offer.
Main responsibilities
What we’re looking for from you…
You will be an experienced IT/AV professional who can:
- Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met dealing with incidents and escalations as appropriate in a professional manner.
- Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues.
- Support VIP staff with organisational wide Teams and WebEx events/meetings, liaise and arrange testing with counterparts (internal and external)
- Work with the organisation and our partners in cross team/ departmental collaboration with clear lines of communication
- Investigate and perform evaluations and testing of new and existing solutions.
- Assist with site surveys and documents current site configuration and user requirements.
- Maintain the correct processes and documentation.
- Assist the IT Operations team when needed with non-AV IT related tasks.
Proud member of the Disability Confident employer scheme