Quality Performance Officer
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Wigan, WN1 1NJ |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75745377 |
Summary
Priority Candidates will be considered in the first instance
Wigan Life Centre South
College Avenue
Wigan
WN1 1NJ
Salary: Grade 8, £18,181 - £20,388 per annum.
18.5 hours per week
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
As a Quality Performance Officer, you will support the local adult social care market to raise standards across the borough ensuring a choice of high-quality services that are each kind, compassionate and hold person centred care and user experience at the forefront of service delivery.
In line with the Care Act 2014 and The Care Quality Commissions regulatory framework you will support both the development and implementation of a local approach to comprehensive quality assurance informed by people in receipt of services and their experiences.
You will work a range of health and social care professionals, people in receipt of services and their families.
You will support and lead on complaint responses and support aspects of the safeguarding process.
About you:
You will be a passionate and energetic leader who shares our commitment, working in collaboration with a range of partners to support Wigan residents to live happy, healthy lives.
You will have the commitment and drive to ensure the ongoing improvement and transformation of the external market.
You will be a great communicator and developing effective relationships with external providers and supporting professionals will be key to your success in the role.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
We are a small team within the wider Provider Management and Market Development service, committed to the co-design and delivery of excellent services for Wigan residents. We are proud of our ability to drive innovation and lead ambitious service redesign and improvement programmes.
We are passionate about representing the voice of customers and local people in all of our work and work hard to develop mature, collaborative relationships with providers to achieve great outcomes for Wigan residents.
We offer an environment which welcomes people with drive, enthusiasm, and a proactive approach to doing the ‘right thing’, ensuring that people are supported through services which are genuinely enabling people to fulfil their potential and live happy lives.
Though the role of the QPO is generic, this post will be aligned to homecare market.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
For an informal discussion about this role please contact Andrea Woodcock on 07887898677 or email a.woodcock@wigan.gov.uk or Ellen Waite on 01942 489400 or email e.waite1@wigan.gov.uk
Priority Candidates Interview date: Monday 20th October 2025
Interview date: Wednesday 22nd and Thursday 23rd October 2025
This role is subject to an Enhanced Disclosure Procedure plus Adult barred list check The employer is committed to safeguarding
To view the details relating to this position, please click the links below:
↗ DBS Applicant Information
↗ Privacy Notice
Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.
Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.