Service Delivery Coordinator
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £24,500 per year |
| Additional salary information: | + Benefits |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | AWD online |
| Job type: | Permanent |
| Job reference: | AWDO-P13915 |
Summary
Service Delivery Coordinator with previous experience in a similar office administrative / logistics / service coordinator role, who has an understanding of working within the criminal justice / interventions sector, is required for a well-established organisation.
SALARY: £24,500 per annum + Benefits
LOCATION: Remote Working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.30pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Delivery Coordinator with previous experience in a similar office administrative / logistics / service coordinator role, who has an understanding of working within the criminal justice / interventions sector.
As the Service Delivery Coordinator you will support all aspects of the operational Behavioural Change and Support Services Unit (BCP), including planning and delivery with both internal and external stakeholders.
Working as the Service Delivery Coordinator you will actively provide a comprehensive and effective administration service for the BCP Unit including the management of administrative systems and processes and undertake all required tracking, monitoring and recording.
DUTIES
Your duties as a Service Delivery Coordinator will include:
• Coordinate and monitor all aspects of BCP estates / facilities in line with agreed procedures
• Maintain effective communication with internal and external stakeholders, providing statistical and management information
• Collate accurate data and produce reports to meet service level and contract requirements
• Support a high-quality performance culture, upholding professional standards and positive outcomes for participants
• Plan and schedule behavioural interventions, ensuring resources, venues, and documentation are in place
• Organise and maintain digital files, meetings, appointments, room bookings, and correspondence to support participant attendance
• Manage referrals, audit trails, and the BCP mailbox, ensuring timely action or delegation
• Oversee risk management processes, embedding systems to ensure safety for participants, staff, and the wider community
• Attend meetings, take minutes, and follow up on action points; respond to resource queries promptly
• Provide administrative and operational support to managers, including invoicing, purchasing, and project work
• Ensure safeguarding and Prevent responsibilities are upheld, promoting the welfare of children, young people, and vulnerable adults
• Contribute to service improvement, policy reviews, and communication of updates, while sharing good practice and success stories across contract regions
CANDIDATE REQUIREMENTS
Essential
• Experience of providing administrative support
• Experience of providing procedural advice to team members
• Experience of developing and maintaining administrative systems
• Experience in the use of databases
• Experience of managing logistics across a wide geographic area
• Understanding/Experience of working within the criminal justice/intervention delivery sector
• Capable of working from home in a structured, self-motivated manner
• Ability to manage multiple projects, multitask and adhere to deadlines
• Excellent time management, planning and organisational skills
• Excellent communication and interpersonal skills, both written and verbal, including influencing skills
• Good knowledge of IT, Microsoft Office, Word, Excel and databases
• Ability to make informed decisions, provide guidance and recognise the need to involve others
• Ability to research, analyse and interpret data
• Ability to seek out solutions to problems
• Ability to undertake meetings, with experience in working with senior management, stakeholders and operational teams
HOW TO APPLY
To be considered for this job vacancy, please submit your CV and Covering Letter detailing how your experience meets the requirements of the role to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13915
Full-Time, Permanent Administration Jobs, Careers and Vacancies. Find a new job and work in London / Remote. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
SALARY: £24,500 per annum + Benefits
LOCATION: Remote Working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.30pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Delivery Coordinator with previous experience in a similar office administrative / logistics / service coordinator role, who has an understanding of working within the criminal justice / interventions sector.
As the Service Delivery Coordinator you will support all aspects of the operational Behavioural Change and Support Services Unit (BCP), including planning and delivery with both internal and external stakeholders.
Working as the Service Delivery Coordinator you will actively provide a comprehensive and effective administration service for the BCP Unit including the management of administrative systems and processes and undertake all required tracking, monitoring and recording.
DUTIES
Your duties as a Service Delivery Coordinator will include:
• Coordinate and monitor all aspects of BCP estates / facilities in line with agreed procedures
• Maintain effective communication with internal and external stakeholders, providing statistical and management information
• Collate accurate data and produce reports to meet service level and contract requirements
• Support a high-quality performance culture, upholding professional standards and positive outcomes for participants
• Plan and schedule behavioural interventions, ensuring resources, venues, and documentation are in place
• Organise and maintain digital files, meetings, appointments, room bookings, and correspondence to support participant attendance
• Manage referrals, audit trails, and the BCP mailbox, ensuring timely action or delegation
• Oversee risk management processes, embedding systems to ensure safety for participants, staff, and the wider community
• Attend meetings, take minutes, and follow up on action points; respond to resource queries promptly
• Provide administrative and operational support to managers, including invoicing, purchasing, and project work
• Ensure safeguarding and Prevent responsibilities are upheld, promoting the welfare of children, young people, and vulnerable adults
• Contribute to service improvement, policy reviews, and communication of updates, while sharing good practice and success stories across contract regions
CANDIDATE REQUIREMENTS
Essential
• Experience of providing administrative support
• Experience of providing procedural advice to team members
• Experience of developing and maintaining administrative systems
• Experience in the use of databases
• Experience of managing logistics across a wide geographic area
• Understanding/Experience of working within the criminal justice/intervention delivery sector
• Capable of working from home in a structured, self-motivated manner
• Ability to manage multiple projects, multitask and adhere to deadlines
• Excellent time management, planning and organisational skills
• Excellent communication and interpersonal skills, both written and verbal, including influencing skills
• Good knowledge of IT, Microsoft Office, Word, Excel and databases
• Ability to make informed decisions, provide guidance and recognise the need to involve others
• Ability to research, analyse and interpret data
• Ability to seek out solutions to problems
• Ability to undertake meetings, with experience in working with senior management, stakeholders and operational teams
HOW TO APPLY
To be considered for this job vacancy, please submit your CV and Covering Letter detailing how your experience meets the requirements of the role to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13915
Full-Time, Permanent Administration Jobs, Careers and Vacancies. Find a new job and work in London / Remote. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk