Associate Change and Implementation Manager
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £38,772 to £39,621 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | M2 3LR |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 428781/5 |
Summary
The Department for Work and Pensions (DWP) is the UK’s biggest public service, providing benefits to around 20 million claimants including administering State Pension. We’re looking for an outstanding Change and Implementation Manager who will lead and oversee the end-to-end business implementation of multiple digital projects which have significant business impact, at times managing multiple implementation deliveries of digital services concurrently.
This role offers an exciting opportunity to join DWP. You will be working alongside various teams and colleagues to help implement the delivery of our digital services within the business. To ensure they are viable, will deliver value, complies with identified business needs and enhances business practises and opportunities.
The role is in the Customer Account Management delivery team managing the work to deliver release enhancements to satisfy operational change requirements, legislative changes and policy needs.
Click apply and be part of changing the face of public services with the potential to dramatically transform the future of millions of people!
As an Associate Change and Implementation Manager you will:
- Work with multiple Digital Services and with various stakeholders, ensuring the pace for business implementation aligns with Digital Service delivery requirements linked to business requirements and user needs.
- Work with internal and external teams to ensure the successful deployment into the business.
- Assist with digital service end-to-end business implementation, ensuring relevant changes are delivered into the business at pace to meet operational stakeholders needs and requirements.
- Collaborate with stakeholders working across organisational boundaries, ensuring Business Change is delivered to detailed quality requirements, while adhering to appropriate ways of working spanning agile, waterfall and hybrid approaches.
- Assist with robust adaptive deployment planning collaboratively across stakeholders, establishing priorities, conflicts, and issues, helping everyone to navigate a complex environment.
- Help resolve conflict and assist in establishing a positive team culture by ensuring inclusiveness.
- Take responsibility for your own personal and professional development, continuously improving your knowledge and skills in Change & Implementation best practices.
- Provide visible and effective support, assisting with Business Change deployment activities working alongside Internal IT, Live Support and Business Teams.
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