Community Care Officer Level 2 - OT Service Duty Team
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £32,597 to £35,412 per year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | On-site only |
| Company: | Lincolnshire County Council |
| Job type: | Permanent |
| Job reference: |
Summary
An exciting opportunity has arisen for a Community Care Officer (OT duty worker) to work as part of a newly formed OT duty team.
The duty process is the 'front door' for the OT service and as such is the first step in the client's journey.
This is an exciting time to be involved in the occupational therapy duty team as it is a new team within the service.
About The Role
The Duty Team Community Care Officers are the first point of contact for service users with the LCC OT Team. The team gather accurate information remotely to assess service users' needs and requirements before either providing the required advice and guidance or assigning cases needing comprehensive OT assessment to the relevant team box, documenting clear clinical reasoning.
You will be developing links and working relationships with other therapy services to ensure the right service is involved at the right time and in an effective and timely manner.
Through a proportionate duty assessment, you will determine cases appropriate for direct provision of equipment and will progress as appropriate.
This position will ideally be based in Lincoln. However, there could be agreement to work from the Gainsborough office or from home (once training is complete).
About You
Although experience within an Adult Care position would be beneficial, it is far from essential as we can provide training on the technical elements of the role.
What is essential for this role is:
• Excellent communication skills, this is a remote role so mindfulness of communication is paramount.
• Excellent active listening skills, you must be able to hear what is not being said too.
• Advanced questioning skills.
• An open, approachable and honest outlook.
• A self-starter, who can manage their own time and workload effectively.
A full person specification is available within the attached job description.
About The Team
Our locality teams consist of an Area Manager, OT Lead Practitioner, Advanced Practitioners, Occupational Therapists and Community Care Officers. Team members undertake functional assessments (including moving and handling), provide equipment and recommend environmental adaptations, using a strength-based approach to support individuals to meet their outcomes and to maximise their independence.
Our Offer
This is an unmissable opportunity for you to join our dedicated and highly experienced team, where you will benefit from on-going support and guidance to aid you in your journey towards meeting your goals within this highly rewarding service.
Along with a competitive salary we are offering;
• A contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Flexible working policies
• Career progression opportunities
A generous annual leave entitlement.
Further details can be found in our rewards and benefits brochure.
What Next
If you would like an open and informal discussion regards this role then please contact; Hayley Robson via email Hayley.Robson@lincolnshire.gov.uk
Please note: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the job description (attached on LCC jobs site) and what you feel you can bring to this role, the team and the wider County Council.
Applications close on 12th October and interviews will be held in the week commencing 20th October.
Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
The duty process is the 'front door' for the OT service and as such is the first step in the client's journey.
This is an exciting time to be involved in the occupational therapy duty team as it is a new team within the service.
About The Role
The Duty Team Community Care Officers are the first point of contact for service users with the LCC OT Team. The team gather accurate information remotely to assess service users' needs and requirements before either providing the required advice and guidance or assigning cases needing comprehensive OT assessment to the relevant team box, documenting clear clinical reasoning.
You will be developing links and working relationships with other therapy services to ensure the right service is involved at the right time and in an effective and timely manner.
Through a proportionate duty assessment, you will determine cases appropriate for direct provision of equipment and will progress as appropriate.
This position will ideally be based in Lincoln. However, there could be agreement to work from the Gainsborough office or from home (once training is complete).
About You
Although experience within an Adult Care position would be beneficial, it is far from essential as we can provide training on the technical elements of the role.
What is essential for this role is:
• Excellent communication skills, this is a remote role so mindfulness of communication is paramount.
• Excellent active listening skills, you must be able to hear what is not being said too.
• Advanced questioning skills.
• An open, approachable and honest outlook.
• A self-starter, who can manage their own time and workload effectively.
A full person specification is available within the attached job description.
About The Team
Our locality teams consist of an Area Manager, OT Lead Practitioner, Advanced Practitioners, Occupational Therapists and Community Care Officers. Team members undertake functional assessments (including moving and handling), provide equipment and recommend environmental adaptations, using a strength-based approach to support individuals to meet their outcomes and to maximise their independence.
Our Offer
This is an unmissable opportunity for you to join our dedicated and highly experienced team, where you will benefit from on-going support and guidance to aid you in your journey towards meeting your goals within this highly rewarding service.
Along with a competitive salary we are offering;
• A contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Flexible working policies
• Career progression opportunities
A generous annual leave entitlement.
Further details can be found in our rewards and benefits brochure.
What Next
If you would like an open and informal discussion regards this role then please contact; Hayley Robson via email Hayley.Robson@lincolnshire.gov.uk
Please note: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the job description (attached on LCC jobs site) and what you feel you can bring to this role, the team and the wider County Council.
Applications close on 12th October and interviews will be held in the week commencing 20th October.
Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.