Resident Liaison Officer (Customer Care)
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | £4000 Car Allowance |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Croydon, London |
| Remote working: | On-site only |
| Company: | Mulalley & Co. Ltd |
| Job type: | Permanent |
| Job reference: | C403/Oct25 |
Summary
Job description
We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.
We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.
The role
You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:
Being the central point of contact for residents whose homes we are working in
Carrying out resident interviews, surveys, and daily visits to residents at home
Keeping residents updated
Dealing and resolving residents' concerns and complaints
Attending ad-hoc resident-related meetings
We are looking for someone who
Has good communication and customer service skills
Has the ability to build good relationships
Can manage busy workloads and is self-motivated
Has the ability to work accurately under pressure
Has their own car and a full UK driving licence; driving involved (mileage reclaimable)
What we offer
A starting salary of £30,000 plus £4,000 car allowance
26 days of holiday + bank holidays
Healthcare
Pension
Training
Staff discount scheme
Staff service awards
Health and Wellbeing
Treat days
Loyalty bonus
Staff referral bonus scheme (£2000)
Regular company social events
Enhanced paternity and maternity benefits
Uniforms and PPE
Free eye tests
Free flu jabs and vaccinations (voluntary)
Cycle to work scheme
Interviews held at our offices in Woodford Green, Essex, or by teams
We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.
We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.
The role
You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:
Being the central point of contact for residents whose homes we are working in
Carrying out resident interviews, surveys, and daily visits to residents at home
Keeping residents updated
Dealing and resolving residents' concerns and complaints
Attending ad-hoc resident-related meetings
We are looking for someone who
Has good communication and customer service skills
Has the ability to build good relationships
Can manage busy workloads and is self-motivated
Has the ability to work accurately under pressure
Has their own car and a full UK driving licence; driving involved (mileage reclaimable)
What we offer
A starting salary of £30,000 plus £4,000 car allowance
26 days of holiday + bank holidays
Healthcare
Pension
Training
Staff discount scheme
Staff service awards
Health and Wellbeing
Treat days
Loyalty bonus
Staff referral bonus scheme (£2000)
Regular company social events
Enhanced paternity and maternity benefits
Uniforms and PPE
Free eye tests
Free flu jabs and vaccinations (voluntary)
Cycle to work scheme
Interviews held at our offices in Woodford Green, Essex, or by teams