Senior Customer Resolutions Officer
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £25.13 per hour |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | Lewisham, London, SE6 4RW |
| Remote working: | On-site only |
| Company: | ESSENTIAL EMPLOYMENT LTD |
| Job type: | Contract |
| Job reference: | MP211669CT1757-OR13682-23092025 |
Summary
Senior Customer Resolutions Officer needed in Lewisham
The rate is £25.13ph PAYE
This is a temporary role
The reference number is: OR13682
The successful candidate will coordinate and fulfil evidence requests issued by the Housing Ombudsman, as well as ensuring timely compliance with orders that form part of Housing Ombudsman Determinations. This includes liaising with relevant internal and external stakeholders in order to successfully action orders and being proactive and keen to resolve complaints and any associated repairs prior to the issuing of any determination and ideally during the evidence request stage.
They will be responsible for achieving agreed performance targets, adhering to processes, maintaining timeliness and quality standards, and addressing non-compliance or escalating issues as appropriate.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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