Programme Coordinator
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | £25,642.00 per year |
| Additional salary information: | £25642.00 a year |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Tipton, DY4 0SL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | L0110-25-0016 |
Summary
Support the service manager to ensure referrals into the service are directed through the appropriate MHCT programme(s), meet the programme(s) criteria and are allocated and assessed for the most appropriate support across any of MHCT services/programmes. Line management of direct reports, to oversee and evaluate employee contribution, performance and development, ensuring they are working to the required quality standards and set targets. Ensure that each programme remains within the allocated budget and promptly report any issues to the Service Manager. Develop and maintain procedures /systems and be accountable for the smooth day to day running of the service and its programmes. Where appropriate, to support the link worker with the initial triage of referrals and allocate them to the appropriate programme(s), redirecting any referrals which do not meet programme criteria to the original referring or signposting to internal/external services according to need. Undertake allocation meetings, providing clear and concise instruction and guidance. Recruit service users as Service Champions and work closely with the Service Manager to provide opportunities for them to actively contribute to service development. Ensure that all MHCT employed and sessional practitioners access and participate in regular clinical supervision. Establish a schedule and conduct regular file audits and report findings to the Service Manager, with improvement proposals. Provide guidance and training for direct reports, as required. Identify programme performance criteria and develop and implement effective monitoring system to record and measure agreed outcomes in line with Key Performance Indications (KPIs). Propose ways in which to improve service delivery and implement any new initiatives/changes as agreed with the Service Manager. Attend internal/external meetings, events and training and development opportunities as directed by the Service Manager. Support the Service Manager and participate as directed, in the delivery of workshops and presentations to a range of internal/external audiences. Ensure all required data, case studies, impact evidence, performance against KPIs and other relevant information is recorded and maintained via the appropriate system(s) and database(s) such as Customer Relationship Management (CRM) and evidence-based tools e.g. Outcomes Star. Preparation of internal/external monitoring reports and submission to the Service Manager for Executive Management Team (EMT) sign-off. Following triage by clinical lead to oversee the allocation of referrals to sessional counsellors/therapists/specialists according to their skills/qualification to meet the needs of the service user. Work closely with HR to ensure the sessional counsellor/therapist recruitment and onboarding process is completed in accordance with MHCTs safer recruitment process, including professional membership, insurances and CPD. Support the Service Manager in ensuring there is sufficient sessional counsellor/therapist/specialists capacity to meet service demands and requirements. Work in an integrated way with CAMHS Single Point of Access (SPA) service. In consultation with the Service Manager (Clinical Lead), ensure referrals which do not meet the programme criteria are directed back to SPA for triage to the most appropriate support.