Customer Service Coordinator
| Posting date: | 04 September 2025 |
|---|---|
| Salary: | £24,000 per year |
| Hours: | Full time |
| Closing date: | 04 October 2025 |
| Location: | DY6 7TU |
| Remote working: | On-site only |
| Company: | Owen Payne Recruitment Services Limited |
| Job type: | Temporary |
| Job reference: | Ind 2 - DY6 - Sales-472114 |
Summary
Customer Service Coordinator
Make a real difference in the customer journey — beyond the sale.
Are you passionate about delivering outstanding service and building long-term customer relationships? Have you worked in Aftersales? Do you thrive in a fast-paced, team-focused environment? Join our client as a Customer Service Coordinator, where you'll be at the heart of post-purchase support — ensuring every customer feels valued, heard, and well taken care of.
This is more than just answering queries — it's about coordinating solutions, managing product care, and being the bridge between customers, suppliers, and internal teams.
Hours:
• 08:30am - 16:30pm - Monday to Thursday
• 08:30am - 16:00pm - Friday
Pay:
• £24,000 per annum
What You’ll Be Doing
• Support customers after their purchase, handling questions, product concerns, and service requests with professionalism and care.
• Work with production, suppliers, and delivery teams to manage repair jobs and service timelines effectively.
• Process warranty claims accurately and fairly, following company guidelines and ensuring customer satisfaction.
• Order and manage parts and materials required for repairs while keeping a close eye on inventory levels and costs.
• Investigate product concerns and collaborate with quality teams to implement lasting solutions.
• Log all customer interactions, service activities, and inventory updates using internal systems.
• Track feedback, service metrics, and trends to help drive continuous improvement.
Skills:
• Previous experience in customer service, call centre, or customer contact roles preferred.
• Strong communication and interpersonal skills, with a confident and friendly phone manner.
• Ability to handle difficult situations calmly and effectively.
• Organised, detail-oriented, and able to manage multiple priorities.
• Proficient in MS Office and CRM systems.
• Team player with the ability to work collaboratively across departments.
If your interested in this great opportunity, please click apply or alternatively call 01902 714122 and ask for Sophie.