IT Support Technician Apprentice

Summary

Roles and responsibilities but not limited to;

IT Support:

· Logging and processing support calls and tickets.

· Diagnosing and resolving password problems and basic user issues.

· Using ScreenConnect to provide remote assistance to users.

· Talking to staff to determine the nature of problems they encounter.

· Escalating complex issues to senior team members when required.

· Investigating and troubleshooting computer software and hardware faults.

IT Environment Management:

· Supporting Microsoft Intune and Autopilot device management.

· Assisting with Dell laptop configurations and deployments.

· iPhone management and mobile device troubleshooting through MobileIron.

· Managing Single Sign-On (SSO) user access and basic account issues.

· Supporting software licence management.

IT Equipment & Inventory:

· Managing stocks of equipment, consumables and other supplies.

· Assisting with cost effective procurement of computer hardware and peripherals.

· Setting up equipment for new staff members.

· Basic repair and maintenance of IT equipment.

· Maintaining accurate asset records.