Hospitality Assistant & Reception Cover
| Posting date: | 25 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 October 2025 |
| Location: | EC2N 4JL |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 148225 |
Summary
Hospitality Assistant & Reception cover
Contract: Banking
Location: London, EC2N 4JL
Hours of work: 40
Contract Type: Permanent
ISS is a leading global workplace experience and facilities management company. We provide facilities management, cleaning and hygiene, maintenance and building services, catering, front of house, hospitality, and security - delivering tailored solutions that help our clients achieve their goals.
At ISS, we are committed to becoming the world’s greatest service organisation, putting people and places at the heart of everything we do.
Job Description
The Hospitality Assistant & Reception Cover role exists to deliver a seamless five-star service across both reception and hospitality functions.
You will ensure all visitors, clients, and staff receive a professional welcome, while also providing efficient support with catering, meeting room set-up, and events.
Acting as a proactive link between Workplace Services teams and clients, you will anticipate needs and deliver service excellence in line with ISS values.
Key Responsibilities
Deliver a five-star welcome to visitors, clients, and staff, managing reception, switchboard calls, and enquiries.
Oversee meeting room bookings, AV support, and regular checks to maintain high standards.
Prepare, serve, and clear refreshments and catering in line with quality and hygiene requirements.
Support onsite events with set-up, service, guest liaison, and clear-down.
Manage catering deliveries, stock, and supplies, assisting with orders, recharges, and coordination.
Build strong relationships with stakeholders, tenants, and partners while maintaining confidentiality.
Ensure reception, meeting rooms, and hospitality areas are kept clean and organised.
Follow all Health & Safety, Food Safety, and Quality procedures, reporting issues promptly and maintaining a professional appearance.
Professional and Personal Competencies/Qualifications
Previous experience in hospitality, reception, or customer service (essential).
Strong organisational skills with excellent attention to detail.
Outstanding communication and interpersonal abilities.
Ability to multitask, prioritise, and remain calm under pressure.
Proficiency in Microsoft Office and site-specific systems.
Positive, flexible, and proactive approach to teamwork.
Knowledge of food safety and hygiene standards (desirable).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: London, EC2N 4JL
Hours of work: 40
Contract Type: Permanent
ISS is a leading global workplace experience and facilities management company. We provide facilities management, cleaning and hygiene, maintenance and building services, catering, front of house, hospitality, and security - delivering tailored solutions that help our clients achieve their goals.
At ISS, we are committed to becoming the world’s greatest service organisation, putting people and places at the heart of everything we do.
Job Description
The Hospitality Assistant & Reception Cover role exists to deliver a seamless five-star service across both reception and hospitality functions.
You will ensure all visitors, clients, and staff receive a professional welcome, while also providing efficient support with catering, meeting room set-up, and events.
Acting as a proactive link between Workplace Services teams and clients, you will anticipate needs and deliver service excellence in line with ISS values.
Key Responsibilities
Deliver a five-star welcome to visitors, clients, and staff, managing reception, switchboard calls, and enquiries.
Oversee meeting room bookings, AV support, and regular checks to maintain high standards.
Prepare, serve, and clear refreshments and catering in line with quality and hygiene requirements.
Support onsite events with set-up, service, guest liaison, and clear-down.
Manage catering deliveries, stock, and supplies, assisting with orders, recharges, and coordination.
Build strong relationships with stakeholders, tenants, and partners while maintaining confidentiality.
Ensure reception, meeting rooms, and hospitality areas are kept clean and organised.
Follow all Health & Safety, Food Safety, and Quality procedures, reporting issues promptly and maintaining a professional appearance.
Professional and Personal Competencies/Qualifications
Previous experience in hospitality, reception, or customer service (essential).
Strong organisational skills with excellent attention to detail.
Outstanding communication and interpersonal abilities.
Ability to multitask, prioritise, and remain calm under pressure.
Proficiency in Microsoft Office and site-specific systems.
Positive, flexible, and proactive approach to teamwork.
Knowledge of food safety and hygiene standards (desirable).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.