Administrative Assistant
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £24,506.79 per year |
| Additional salary information: | £24506.79 a year |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Hereford, HR4 0DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | S0001-25-0075 |
Summary
JOB PURPOSE: To provide administrative support to the Operational Team within Taurus Healthcare. To assist and support the management team with operational requirements and provide telephone answering services within the office environment. To ensure all documentation is complete, appropriate, accurate and fit for purpose. Main Responsibilities To have general knowledge of all Taurus services, to be able to cover for annual leave, sickness and unplanned absences with other administrators in the Operations team. Contribute to the monitoring and fulfilment of the clinical and non-clinical rotas. Ensure that required information is accurately entered onto internal systems. To assist with stock control and ordering of non-clinical items for all services within operational team.( clinical consumables) Review the action log and address any tasks required, documenting what action has been taken and when this is complete. Contribute to meeting the standards required by external and internal audits To assist with the process of collecting data for contractual key performers indicators. Collect, collate, process and present operational and clinical information for audit purposes. To support the wider team with logging, documenting and investigating service complaints and incidents received this to include reporting for the monthly performance report. To ensure that any risks that are identified are immediately reported to the appropriate manager. Effective use of operational software including Emis, medical records, survey monkey and relevant others. To support the process of mandatory training recording and reporting.. Utilise medical records e.g EMIS and Adastra to support operational administrative tasks, including appointment management, patient registration. To ensure medical equipment asset register is up to date including recording calibrations, returns of items in warranty and decommissioned items. To ensure all appointment books are uploaded onto EMIS in advance e.g. 6 weeks and are correctly assigned to the right clinician, location and with the correct slot types. Manage the operational phone line, dealing with enquiries and sign positing and escalating as appropriate. This will include GP practices, members of the public, patients and other agencies. Utilising electronic sources to communicate on service feedback with patients e.g. survey monkey and gaining consent where required Utilising software to generate reports on patient feedback To support operational managers with day to day operational activity including (but not limited to) daily communications, organising staff appraisal, one to ones, resource sheets / allocation, meeting and diary requests, action logs, collating information for agendas for meetings and any other duties as required Identifying and rectifying rota gaps -including liaising with clinical and non clinical agencies for cover. Supporting Operational Managers with new starter induction processes -may include creating accounts on EMIS and TeamNet. *A full Job Description & Person Specification is attached to this advert*