Repairs Resolution Officer LBS-008
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £19.94 per hour |
| Hours: | Full time |
| Closing date: | 24 October 2025 |
| Location: | Southwark, South East London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1608152092025 |
Summary
Repairs Resolution Officer LBS-008
Description
We are seeking a dedicated and detail-oriented Repairs Resolution Officer for our LBS-008 team, responsible for managing and resolving repair issues effectively and efficiently. This role is critical in ensuring that our customers receive timely solutions to their repair needs, enhancing their overall satisfaction and loyalty towards our services. The Repairs Resolution Officer will act as a liaison between the customers and various internal departments, facilitating communication and ensuring that all repair requests are addressed promptly. This position requires strong problem-solving skills, a keen eye for detail, and the ability to work collaboratively with various stakeholders. The ideal candidate will have excellent communication skills and a commitment to delivering top-notch customer service while maintaining organizational efficiency. The Repairs Resolution Officer will be responsible for assessing repair requests, documenting issues, coordinating with repair teams, and ensuring that solutions meet company standards and customer expectations. Join our team and contribute to creating a positive and responsive environment where every customer feels valued and heard. If you're passionate about resolving issues and improving customer experiences, this is the perfect opportunity for you to shine in a supportive and dynamic work setting.
Responsibilities
Receive and log customer repair requests in the system.
Assess and prioritize repair issues based on urgency and impact.
Coordinate with internal departments to facilitate timely resolution of repairs.
Communicate effectively with customers to provide updates on their repair status.
Document all steps taken during the resolution process for future reference.
Ensure compliance with company policies and procedures related to repairs.
Analyze repair trends and provide feedback for process improvements.
Requirements
Proven experience in a customer service or resolution role, preferably in repairs.
Strong problem-solving skills with an analytical mindset.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and priority levels effectively.
Familiarity with repair processes and terminology is a plus.
Ability to work independently as well as part of a team.
High attention to detail and a commitment to accuracy in documentation.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £19.94
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.
Description
We are seeking a dedicated and detail-oriented Repairs Resolution Officer for our LBS-008 team, responsible for managing and resolving repair issues effectively and efficiently. This role is critical in ensuring that our customers receive timely solutions to their repair needs, enhancing their overall satisfaction and loyalty towards our services. The Repairs Resolution Officer will act as a liaison between the customers and various internal departments, facilitating communication and ensuring that all repair requests are addressed promptly. This position requires strong problem-solving skills, a keen eye for detail, and the ability to work collaboratively with various stakeholders. The ideal candidate will have excellent communication skills and a commitment to delivering top-notch customer service while maintaining organizational efficiency. The Repairs Resolution Officer will be responsible for assessing repair requests, documenting issues, coordinating with repair teams, and ensuring that solutions meet company standards and customer expectations. Join our team and contribute to creating a positive and responsive environment where every customer feels valued and heard. If you're passionate about resolving issues and improving customer experiences, this is the perfect opportunity for you to shine in a supportive and dynamic work setting.
Responsibilities
Receive and log customer repair requests in the system.
Assess and prioritize repair issues based on urgency and impact.
Coordinate with internal departments to facilitate timely resolution of repairs.
Communicate effectively with customers to provide updates on their repair status.
Document all steps taken during the resolution process for future reference.
Ensure compliance with company policies and procedures related to repairs.
Analyze repair trends and provide feedback for process improvements.
Requirements
Proven experience in a customer service or resolution role, preferably in repairs.
Strong problem-solving skills with an analytical mindset.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and priority levels effectively.
Familiarity with repair processes and terminology is a plus.
Ability to work independently as well as part of a team.
High attention to detail and a commitment to accuracy in documentation.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £19.94
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.