Service Delivery Manager
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £35,000 per year |
| Additional salary information: | + competitive benefits package |
| Hours: | Full time |
| Closing date: | 07 October 2025 |
| Location: | Chelmsford, Essex, CM1 1BD |
| Company: | Ingeus |
| Job type: | Permanent |
| Job reference: | 501782_1758643909 |
Summary
Service Delivery Manager
Location: Chelmsford (with travel to Southend as required)
Hybrid Working: Minimum 3 days per week in the centre
Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? Were seeking a Service Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.
What Youll Do- Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
- Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
- Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
- Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
- Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
- Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
- Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.
- Proven experience leading and developing high-performing teams.
- Strong organisational skills with the ability to multitask and manage multiple priorities.
- High level of accountability for team performance and outcomes.
- Flexibility to travel regularly between Chelmsford and Southend as required.
- Track record of delivering challenging performance targets.
- Passion for helping others, building relationships, and fostering a customer-focused culture.
- Experience creating and executing action plans to drive improvement.
- Confident communicator with strong influencing and coaching skills.
- Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
- Calm, resilient, and able to manage difficult situations effectively.
- Experience in a supervisory or leadership role within a complex, fast-changing environment.
Proud member of the Disability Confident employer scheme
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