Service Desk Officer x2
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £32,199.00 to £34,876.00 per year |
| Additional salary information: | £32199.00 - £34876.00 a year |
| Hours: | Full time |
| Closing date: | 07 October 2025 |
| Location: | Bexleyheath, DA6 7AT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | D9487-25-0031 |
Summary
Please see the attached job description and person specification for full details of the duties and responsibilities of the role including : Trouble shooting, installation, configuration and updating of applications software on system and infrastructure. Assist in maintaining an inventory of IT hardware and software Perform the administrative duties associated with the IT department ensuring operational stock levels are maintained Administer user account access to network and application systems including the Starter and Leavers process Monitor and maintain the smartcard appointments diary and the inventory sheet associated to this process Primary point of contact for all users of the ICT service & to provide a friendly, effective, and efficient IT service desk To provide a calm and responsive customer focused service in an often pressured environment while managing service desk staff, user \ customer expectations, and relaying information through various means of communication 1st and 2nd Line Support for all users To provide general IT advice to ICS staff, GP Practices and Primary Care Contractors and other organisations To provide a high level of IT expertise in resolving IT related issues via remote access tools (Teamviewer, Datto RMM, Halo etc.) To manage incoming support queries to the ICT inbox and ensure these are appropriately directed to members of the ICT team who are responsible for the resolution of the relevant enquiries and / or to escalate outstanding calls as necessary Ensure the accurate logging of calls Responding to calls logged on Halo ITSM Escalate unresolved problems to appropriate third-line support including external IT support organisations Contribute to the strategic planning of team projects Maintain the highest standards of IT professionalism through personal conduct with colleagues, personal performance and proactively ensuring their awareness of, and adherence to, relevant policies, and procedures Understand and comply with corporate governance structure in keeping with the principles and standards set out by the organisation