ICT Learning & Development Specialist
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £40,165 per year |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | NE12 8EG |
| Remote working: | On-site only |
| Company: | Karbon Homes |
| Job type: | Permanent |
| Job reference: | RQ00001547-60897 |
Summary
Come and make a difference at Karbon as an ICT Learning & Development Specialist
We are looking to appoint a suitably qualified and experienced individual for the role of ICT Learning & Development Specialist in the ICT & Digital Transformation Team. The ICT & Digital Transformation team mission is to provide digital systems that are customer focused, easy to use, reliable, flexible, and meet the needs of all our stakeholders.
About the role
The successful candidate will lead on the effective development, delivery and implementation of training on ICT and Digital services, using formal and informal methods, as appropriate.
Key responsibilities include, but are not limited to:
- Maintaining up to date professional & training certifications in appropriate technologies
- Collaborating closely with colleagues across the department and wider organisation to identify, develop and deliver ICT training, including the following topics:-
- Cyber Security
- Use of core business Systems such as Open Housing
- Use of Microsoft 365 applications
- Use of other non-core systems
- Use of solutions developed internally by our development teams for use within the business
- Monitoring mandatory ICT training completion rates, such as Cyber Security
- Developing methods for measuring the effectiveness of training delivered.
About you
The successful applicant will be able to demonstrate:
- Proven experience of customer focused training services or proven experience as a Digital Learning Specialist or IT Trainer
- Experience of working in partnership with internal and external stakeholders
- Experience of Digital or Product training, ideally within the housing sector
- Experience of authoring and delivering original and engaging digital learning content, including video
Essential technical expertise:
- Working knowledge of systems used within the group, such as : Open Housing, Open Accounts/ebis, iTrent, Total Mobile, Kirona DRS
- Working knowledge of Microsoft 365 applications, especially Word/Excel/Powerpoint and SharePoint
About our team
The successful candidate will work in our ICT Delivery and Resources team led by: Paul McIlvaney. If you require further information about the role, please contact Paul on 0191 223 8666 / paul.mcilvaney@karbonhomes.co.uk .
Key Information
It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- ICT Learning & Development Specialist - permanent role
- Salary is £40,165 per annum
- Contractual Location to be agreed with the candidate at one of our main offices in Gosforth (NE12 8EG) or Stanley (DH9 7YE). Due to the nature of the role office presence is required throughout week so successful candidate must live within commutable distance
- Regular travel will be required
- 37 Hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.
We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
If this sounds like the role for you then please apply through the Karbon Homes website - https://www.karbonhomes.co.uk/careers/.
Important dates
Closing date for applications
Monday 13 October 2025
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.
Interview date
Week commencing 27 October, depending on the volume of applicants
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk
- 37 Hours per week with agile working
- Regular travel will be required
- Contractual Location to be agreed with the candidate at one of our main offices in Gosforth (NE12 8EG) or Stanley (DH9 7YE). Due to the nature of the role office presence is required throughout week so successful candidate must live within commutable distance
- Salary is £40,165 per annum
- ICT Learning & Development Specialist - permanent role
- Working knowledge of Microsoft 365 applications, especially Word/Excel/Powerpoint and SharePoint
- Working knowledge of systems used within the group, such as : Open Housing, Open Accounts/ebis, iTrent, Total Mobile, Kirona DRS
- Experience of authoring and delivering original and engaging digital learning content, including video
- Experience of Digital or Product training, ideally within the housing sector
- Experience of working in partnership with internal and external stakeholders
- Proven experience of customer focused training services or proven experience as a Digital Learning Specialist or IT Trainer
- Developing methods for measuring the effectiveness of training delivered.
- Monitoring mandatory ICT training completion rates, such as Cyber Security
- Use of solutions developed internally by our development teams for use within the business
- Use of other non-core systems
- Use of Microsoft 365 applications
- Use of core business Systems such as Open Housing
- Cyber Security
- Collaborating closely with colleagues across the department and wider organisation to identify, develop and deliver ICT training, including the following topics:-