Service Development Support Officer – Service Development
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £28,598 to £31,022 per year |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | North Somerset, South West England |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | North Somerset Council |
| Job type: | Permanent |
| Job reference: | ASHA0415 |
Summary
We are seeking a dedicated and experienced person to join our Transformation Team. The Transformation Team are responsible for overseeing transformational activities in Adult Social Services, including the use of Technology Enabled Care (TEC) and developing services that support the delivery of health and social care.
In this role, you will; co-ordinate day to day activities within the Independent Living Centre and the Ageing Well Ageing Well Hubs (see attachment). You will be required to carry out a range of more complex activities working within existing procedures and routines with limited supervision, with periods of lone working. Roles at this level will require a broad knowledge and understanding of the work processes in the specific area of work. The post holder will resolve routine basic technical and process problems and queries, escalating the more complex to others.
Key Responsibilities: See Job Description for full details
Operations and Coordination:
• Oversee daily operations of the ILC and Tamar Court Ageing Well Hub, including opening and closing the building.
• Provide expert support to visitors, practitioners, and partner organisations.
Retail and Equipment Support:
• Deliver expert advice and demonstrations on equipment and technology designed to empower and promote independence.
• Handle sales, orders, and stock management, ensuring effective liaison with suppliers and customers.
• Develop retail offerings by negotiating with manufacturers and staying informed about new products.
Community Engagement and Promotion:
• Actively market the ILC and Ageing Well Hubs through outreach, events, and robust marketing campaigns in collaboration with our marketing team and partners.
• Organise events and maintain up-to-date resource displays to maximise centre usage and visibility.
Service Development and Monitoring:
• Collect, analyse, and report on service performance data to drive improvements.
• Refine processes and develop innovative activities that align with strategic goals.
Facilities Oversight:
• Ensure the ILC building, equipment, and resources are maintained to a high standard, reporting and addressing any issues as needed.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.
In this role, you will; co-ordinate day to day activities within the Independent Living Centre and the Ageing Well Ageing Well Hubs (see attachment). You will be required to carry out a range of more complex activities working within existing procedures and routines with limited supervision, with periods of lone working. Roles at this level will require a broad knowledge and understanding of the work processes in the specific area of work. The post holder will resolve routine basic technical and process problems and queries, escalating the more complex to others.
Key Responsibilities: See Job Description for full details
Operations and Coordination:
• Oversee daily operations of the ILC and Tamar Court Ageing Well Hub, including opening and closing the building.
• Provide expert support to visitors, practitioners, and partner organisations.
Retail and Equipment Support:
• Deliver expert advice and demonstrations on equipment and technology designed to empower and promote independence.
• Handle sales, orders, and stock management, ensuring effective liaison with suppliers and customers.
• Develop retail offerings by negotiating with manufacturers and staying informed about new products.
Community Engagement and Promotion:
• Actively market the ILC and Ageing Well Hubs through outreach, events, and robust marketing campaigns in collaboration with our marketing team and partners.
• Organise events and maintain up-to-date resource displays to maximise centre usage and visibility.
Service Development and Monitoring:
• Collect, analyse, and report on service performance data to drive improvements.
• Refine processes and develop innovative activities that align with strategic goals.
Facilities Oversight:
• Ensure the ILC building, equipment, and resources are maintained to a high standard, reporting and addressing any issues as needed.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.
Proud member of the Disability Confident employer scheme
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.