ServiceNow System Administrator
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £44,447 to £52,442 per year |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | Blackpool, Lancashire, FY4 5ES |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | DWP Digital |
| Job type: | Permanent |
| Job reference: | 428110_1758540612 |
Summary
ServiceNow System Administrator
Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies.
- Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring the necessary levels of expertise and providing capability across organisational boundaries when required.
- Knowledge and experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
- Proven experience of effectively communicating at different levels to various technical and non-technical audiences.
- Demonstrable experience of managing releases using Software Delivery Lifecycles.
- ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months.
You and your role
We're looking for someone who thrives in complex technical environments to join us at DWP Digital, home to the largest government rollout of ServiceNow in Europe.
You'll help keep our platforms running smoothly, including ServiceNow and Amazon Web Voice, supporting over 120,000 colleagues and 20 million citizens. From managing day-to-day operations to solving tricky technical issues, you'll play a key role in keeping our digital services secure, stable and future-ready.
This is a hands-on role where you'll get stuck into everything from infrastructure monitoring to 3rd line support, while also helping shape the future of our platforms. You'll lead a small team, grow your expertise in areas like security and integrations and work in a fast-paced environment that's all about making life easier for our users.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is more convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £52,442.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process is just two stages:
Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Proud member of the Disability Confident employer scheme