PROFESSIONAL PRACTICE SUPPORT OFFICER
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £26,824 to £29,064 per year |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | HU1 2RD |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33086 |
Summary
Children and Young People Service are recruiting a full time 37 hours Professional Practice Support Officer, at Grade 5 level. Providing a flexible, high quality, efficient and responsive business support service, complying with procedures and practices to support the delivery of front-line services. There is an expectation that you will cover front of house at other sites city wide, front of house provides an effective customer focussed service to children, young people their families, carers and professionals.
Post holder will be based at Lil Bilocca House. The role includes managing the front of house staff team, assisting senior management on Health and Safety requirements, arranging meetings and panels, minute taking, financial transactions and monitoring and maintaining databases / data entry. You will also assist with meeting and greeting visitors for services within the SEND Hub, including Childrens Disability Team and Leisure and Family Support Service (LAFSS), along with partner organisations who access the SEND Hub, therefore resilience is required as you may deal with difficult situations with visitors face to face.
The post holder must have an NVQ level 3 or equivalent qualification, skills and experience of working in a busy demanding environment, good interpersonal and communication skills and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality whilst working within GDP Regulations.
Hybrid working arrangements are in place however you will be expected to work in the office due to the role being reception based.
At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.
If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.
Why it's great to work for Hull City Council:
A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities
For an informal discussion about the role, please contact Sarah Rennard, Service Support Team Leader on 01482 612 940 or sarah.rennard@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Post holder will be based at Lil Bilocca House. The role includes managing the front of house staff team, assisting senior management on Health and Safety requirements, arranging meetings and panels, minute taking, financial transactions and monitoring and maintaining databases / data entry. You will also assist with meeting and greeting visitors for services within the SEND Hub, including Childrens Disability Team and Leisure and Family Support Service (LAFSS), along with partner organisations who access the SEND Hub, therefore resilience is required as you may deal with difficult situations with visitors face to face.
The post holder must have an NVQ level 3 or equivalent qualification, skills and experience of working in a busy demanding environment, good interpersonal and communication skills and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality whilst working within GDP Regulations.
Hybrid working arrangements are in place however you will be expected to work in the office due to the role being reception based.
At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.
If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.
Why it's great to work for Hull City Council:
A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities
For an informal discussion about the role, please contact Sarah Rennard, Service Support Team Leader on 01482 612 940 or sarah.rennard@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.