Service Development Support Officer - TEC/Info & Advice
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £28,598 to £31,022 per year |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | North Somerset, South West England |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | North Somerset Council |
| Job type: | Permanent |
| Job reference: | ASHA0414 |
Summary
We are seeking a dedicated and experienced person to join our Transformation Team. The Transformation Team are responsible for overseeing transformational activities in Adult Social Services, including the use of Technology Enabled Care (TEC) and developing services that support the delivery of health and social care.
In this role, you will; support the Transformation Team to successfully manage the Technology Enabled Care (TEC) Service Contract and to ensure that the Council’s online Directory of Services is well maintained and accurate. The postholder will be required to provide basic annual leave and sickness cover for the Service Development, Service Development Support Officer.
Required to carry out a range of more complex activities working within existing procedures and routines with limited supervision and some periods of lone working. Roles at this level will require a broad knowledge and understanding of the work processes in the specific area of work . The post holder will resolve routine basic technical and process problems and queries, escalating the more complex to others.
Key Responsibilities: See Job Description for full details
Technology Enabled Care (TEC):
• Review and reconcile TEC invoices to ensure accuracy, challenge discrepancies, and ensure the council is charged correctly.
• Support contract management by monitoring service credits and ensuring compliance.
• Use TEC data to produce insightful business intelligence reports on monitored users and TEC usage.
• Ensure individuals are charged correctly for TEC services, auditing for accuracy and addressing discrepancies.
• Collaborate with Liberata to improve payment compliance and reduce bad debt.
• Manage free initiatives to ensure appropriate charging practices.
• Follow up on TEC outcomes to ensure services are meeting individuals' needs and intended goals.
• Support the Transformation Team in reviewing and refining TEC data for benefits realisation reports and aligning data with Council Power BI systems.
Information and Advice:
• Lead the delivery of the Information and Advice Action Plan. Manage and maintain up-to-date content on the Council’s Directory of Services through a rolling update program.
• Engage with stakeholders and community members to ensure the directory remains relevant and impactful.
• Promote the directory and maximise its utilisation by organisations and the wider public.
• Support non-digital information and advice opportunities via community hubs like libraries.
Independent Living Centre: You will be required to provide annual leave or sickness cover for the Service Development Support Officer who oversees the daily running of the Independent Living Centre (ILC) and Ageing Well Hubs. See attached information.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.
Work Style
At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:
Mobile/Field Worker – with the exception of cover for the ILC
• 0-1 day in the office
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual to help us manage our new Technology Enabled Care Service contract by overseeing the invoicing process and driving performance reporting and supporting the community to access robust information and advice. Your role will be crucial in ensuring the quality, impact, and accessibility of the services we provide to our communities, and who possesses the skills and experience set out in the Job Description.
We’re seeking someone who has a highly methodical and detail-focused approach to work who can demonstrate strong analytical skills and the ability to manage data effectively. You will need to be confident in working with stakeholders to address concerns, develop services, and deliver impactful results, whilst having the ability to work autonomously while managing competing priorities. You will also display excellent communication and organisational skills, contributing to exceptional service delivery and engagement.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:
• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes
In this role, you will; support the Transformation Team to successfully manage the Technology Enabled Care (TEC) Service Contract and to ensure that the Council’s online Directory of Services is well maintained and accurate. The postholder will be required to provide basic annual leave and sickness cover for the Service Development, Service Development Support Officer.
Required to carry out a range of more complex activities working within existing procedures and routines with limited supervision and some periods of lone working. Roles at this level will require a broad knowledge and understanding of the work processes in the specific area of work . The post holder will resolve routine basic technical and process problems and queries, escalating the more complex to others.
Key Responsibilities: See Job Description for full details
Technology Enabled Care (TEC):
• Review and reconcile TEC invoices to ensure accuracy, challenge discrepancies, and ensure the council is charged correctly.
• Support contract management by monitoring service credits and ensuring compliance.
• Use TEC data to produce insightful business intelligence reports on monitored users and TEC usage.
• Ensure individuals are charged correctly for TEC services, auditing for accuracy and addressing discrepancies.
• Collaborate with Liberata to improve payment compliance and reduce bad debt.
• Manage free initiatives to ensure appropriate charging practices.
• Follow up on TEC outcomes to ensure services are meeting individuals' needs and intended goals.
• Support the Transformation Team in reviewing and refining TEC data for benefits realisation reports and aligning data with Council Power BI systems.
Information and Advice:
• Lead the delivery of the Information and Advice Action Plan. Manage and maintain up-to-date content on the Council’s Directory of Services through a rolling update program.
• Engage with stakeholders and community members to ensure the directory remains relevant and impactful.
• Promote the directory and maximise its utilisation by organisations and the wider public.
• Support non-digital information and advice opportunities via community hubs like libraries.
Independent Living Centre: You will be required to provide annual leave or sickness cover for the Service Development Support Officer who oversees the daily running of the Independent Living Centre (ILC) and Ageing Well Hubs. See attached information.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.
Work Style
At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:
Mobile/Field Worker – with the exception of cover for the ILC
• 0-1 day in the office
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual to help us manage our new Technology Enabled Care Service contract by overseeing the invoicing process and driving performance reporting and supporting the community to access robust information and advice. Your role will be crucial in ensuring the quality, impact, and accessibility of the services we provide to our communities, and who possesses the skills and experience set out in the Job Description.
We’re seeking someone who has a highly methodical and detail-focused approach to work who can demonstrate strong analytical skills and the ability to manage data effectively. You will need to be confident in working with stakeholders to address concerns, develop services, and deliver impactful results, whilst having the ability to work autonomously while managing competing priorities. You will also display excellent communication and organisational skills, contributing to exceptional service delivery and engagement.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:
• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.