Patient Services Manager
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | London, W1G 9RT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0111-25-0058 |
Summary
The overall management of Patient Reception and Phlebotomy Services including the provision of leadership and supervision of a team of phlebotomy and reception staff and other staff as required. To work closely with the Customer Service Team to maintain and improve client and patient services. To lead and assist in the management of all patient safety and quality issues related to the phlebotomy and out-patient services including, but not limited to: o Ensuring high levels of customer care for both patients and their referring doctors. o Maintaining and developing service quality objectives and their documentation and reporting. o Ensuring safety practices, including infection prevention and control in relation to the service are accurate, effective and subjected to continuous quality documented improvement within the quality system. o Ensuring patient feedback, compliments, complaints and incidents are recorded and investigated with resulting action plans formulated, agreed and followed through to completion. o Ensuring all working practices within the service are in line with company policies and procedures. o Ensuring all duties carried out are in line with standards defined by the Care Quality Commission (CQC) and/or other relevant regulatory bodies. To take responsibility for budget planning including but not limited to : o Providing input to the budget process for the department aligned with organisational strategy, tracking department spend against budget and ensuring that approvals are with budget o Providing updates on variances to senior management, adjusting as appropriate to ensure department operates with the agreed budget overall o Identifying opportunities for cost savings and efficiency improvements, providing input to business cases and to recommend actions/plans o Collaborating with other departments to align on budgets and resources effectively To ensure staff engagement including regular staff meetings with documentation and follow up of actions. To oversee human resource aspects of the service, including staff recruitment and retention, staff attendance, rostering, mentoring and development. To ensure Joint Annual Reviews are carried out for each staff member. To oversee all training within the service to set the standard for a competency-assured, highly skilled workforce. To oversee the application of new training and procedures into the service as required. To oversee the ordering of equipment and consumables and maintenance of the stock control system and rotation. To take responsibility for ensuring the entire 75/76 Wimpole Street premises by working alongside the Facilities Team, housekeeping and other departments within the company, to ensure maintenance and repairs are carried out quickly and efficiently and that the patient experience is of a standard expected in a private healthcare facility. To report on performance, quality and patient experience regularly and to attend TDL Group committees and meetings as required.