Customer Service Manager
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary + Benefits |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | LOVL196086 |
Summary
Permanent – Full Time – 37.5 hours per week
We are currently looking to recruit a Customer Service Manager to join our team within Lovell’s Birmingham region.
Reporting to the Head of Customer Service, you'll manage and deliver the full 12-month or 24-month defect inspection process, including the timely resolution of issues, and professional representation of Lovell at inspections, safeguarding both quality and reputation
You’ll ensure all defects are identified and accurately recorded in line with NHBC standards and Buildmark warranty requirements, coordinating any necessary remedial work and complete post-occupation inspections. With a good understanding of regulatory processes, you will ensure compliance at all times. Organised and communicative, you will feel at ease collaborating with other departments and demonstrate strong knowledge of new home construction processes.
We'd like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the new build industry. With exceptional written and verbal communication skills, you'll have excellent time management skills and a keen eye for detail. You'll be highly motivated, have good problem-solving skills and be fully competent in Microsoft Office. A good understanding of NHBC standards and other relevant housing / quality regulations is essential.
Benefits
Holidays - 26 days
Ability to purchase additional holiday
2 volunteering days per year
Life Assurance at 4x your annual salary
Pension
Private medical insurance including Virtual GP
Sharesave scheme
Access to discount portal
Cycle to Work scheme
Lovell Way to EV salary sacrifice car scheme
Employee assistance programme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
We are currently looking to recruit a Customer Service Manager to join our team within Lovell’s Birmingham region.
Reporting to the Head of Customer Service, you'll manage and deliver the full 12-month or 24-month defect inspection process, including the timely resolution of issues, and professional representation of Lovell at inspections, safeguarding both quality and reputation
You’ll ensure all defects are identified and accurately recorded in line with NHBC standards and Buildmark warranty requirements, coordinating any necessary remedial work and complete post-occupation inspections. With a good understanding of regulatory processes, you will ensure compliance at all times. Organised and communicative, you will feel at ease collaborating with other departments and demonstrate strong knowledge of new home construction processes.
We'd like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the new build industry. With exceptional written and verbal communication skills, you'll have excellent time management skills and a keen eye for detail. You'll be highly motivated, have good problem-solving skills and be fully competent in Microsoft Office. A good understanding of NHBC standards and other relevant housing / quality regulations is essential.
Benefits
Holidays - 26 days
Ability to purchase additional holiday
2 volunteering days per year
Life Assurance at 4x your annual salary
Pension
Private medical insurance including Virtual GP
Sharesave scheme
Access to discount portal
Cycle to Work scheme
Lovell Way to EV salary sacrifice car scheme
Employee assistance programme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.