Customer Services Advisor
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | £26,403-£26,824 (pro-rata) |
| Hours: | Full time |
| Closing date: | 06 October 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Permanent |
| Job reference: | 286210 |
Summary
Darlington Borough Council are looking to recruit for a Customer Services Advisor (17.5 hours per week).
Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.
Are you passionete aboutandnbsp; promoting encouraging and influencing others on the uptake of the Councils digiatal services.andnbsp;
For detailed information on this role, please refer to theandnbsp; attached Role Profile and Supporting Documents.
Please note this post is subject to a Basic disclosure andndash; BPSS referencing check. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed.andnbsp;
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;
Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.
Are you passionete aboutandnbsp; promoting encouraging and influencing others on the uptake of the Councils digiatal services.andnbsp;
For detailed information on this role, please refer to theandnbsp; attached Role Profile and Supporting Documents.
Please note this post is subject to a Basic disclosure andndash; BPSS referencing check. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed.andnbsp;
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;