Change Manager
| Posting date: | 20 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Bedford, MK42 9AP |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | MaPS00981-345124 |
Summary
Change Manager
c.£78,000 per annum
Bedford
Fixed Term Contract (18 moths)
Hybrid Working
Ready to lead meaningful change across an organisation that’s making a real difference?
Join MaPS as a Change Manager and play a pivotal role in shaping the future. You’ll work across teams to assess readiness, plan and embed change, and ensure stakeholders are informed and empowered. From building change management plans to supporting benefit realisation through sustained embedment of new ways of working, your expertise will drive success across our Change Portfolio. Be part of a dynamic Change Community and help us deliver impactful transformation that matters.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Role Overview
The Change Manager will report directly to Business Change Lead . In this role, you will be responsible for:
Key Responsibilities:
- Managing Change: With a key focus on people change, and ensuring that colleagues impacted by change are ready, willing and able to commit to the change, adopting new ways of working, and transitioning to BAU effectively, is essential to this role
- Leadership and Delivery: Provide effective leadership in change management, assist in the development of a clear vision and standards, and directly support the capability building of change management principles at a leadership level and build strong internal and external networks.
- Building Networks: This role is working on high impacting and far reaching projects, building strong networks and being able to influence direction of change to ensure value generation through adoption of change is maximised
- Business Case Support: knowledge of creating and building business cases is a desirable skill (but not essential) ensuring that the people side of change is considered equally to the delivery of new products within the organisation, and at the beginning of the journey from idea to delivery
- Change Management Community of Practice: : Collaborate with key stakeholders at all levels to develop and progress business change / change management across the organisation building MaPS change management maturity
- Change Planning: Own the change plan for the project and contribute to the overall project plans for key strategic projects, sometimes working to demanding timelines within complex change projects.
- Operational Readiness: Manage operational readiness criteria and lead the go-live decision process in collaboration with the Project Managers, project boards, SRO’s and business end-users.
- Benefits Management: Oversee benefits realisation and understand the impact of Business Change activities on Benefits Management, supporting colleagues post go-live reinforcing the new ways of working to sustain change and realise benefits
- Change Communication: Incorporate Business Change communications requirements into the project communications plan and provide content for related communications both internally and externally
- Stakeholder Management: Manage stakeholder engagement, ensuring it meets Business Change requirements and act as the point of contact for senior/strategic stakeholders.
- Guidance and Support: Provide direction and guidance to the across the change portfolio as required.
You will need to demonstrate the following skills and experience.
To excel in this role, you will need to demonstrate:
- Significant experience in applying business change methodology within a formal project and programme environment.
- Proven track record of delivering change within customer-facing operations and remote access/telephony services.
- Strong skills in stakeholder engagement, risk and issues management, and benefits realisation.
- Comprehensive understanding of all stages and elements of a programme and project lifecycle including planning, scheduling, resource management, governance, assurance, and business case development.
- Proficiency in using a range of change management frameworks and methodologies depending on project needs to ensure outcomes are sustained through the adoption of new ways of working
- Awareness of solutions development and budgeting and cost management.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform. - Connecting
We will transform lives through our ability to make positive connections. - Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Step 1: Submit Your Application
Open: 19th September | Deadline: 05th October
To apply, please submit the following two documents:
- Your most up-to-date CV
- Cover Letter:
- Scenario Question (Max 500 words):
Please describe a time when you had to rapidly integrate into an ongoing major programme. How did you quickly assess the situation, identify what was needed, and ensure both the business and its people were ready to adapt to the required changes?
Important: These documents are required to progress to the next stage. Incomplete applications will not be considered.
Step 2: Telephone Interview
Between 22nd September – 06th October
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Step 3: Final Stage Interview
Week Commencing: 20th October
Successful candidates from the telephone interview will be invited to a in person final interview in the Bedford office. This stage will include:
- A series of competency-based interview questions
Job Reference: MaPS00981
Close Date: 05/10/2025
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Step 1: Submit Your Application
Open: 19th September | Deadline: 05th October
To apply, please submit the following two documents:
- Your most up-to-date CV
- Cover Letter:
- Scenario Question (Max 500 words):
Please describe a time when you had to rapidly integrate into an ongoing major programme. How did you quickly assess the situation, identify what was needed, and ensure both the business and its people were ready to adapt to the required changes?
Important: These documents are required to progress to the next stage. Incomplete applications will not be considered.
Step 2: Telephone Interview
Between 22nd September – 06th October
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Step 3: Final Stage Interview
Week Commencing: 20th October
Successful candidates from the telephone interview will be invited to a in person final interview in the Bedford office. This stage will include:
- A series of competency-based interview questions
Job Reference: MaPS00981
Close Date: 05/10/2025
Proud member of the Disability Confident employer scheme