Customer Service Manager
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £35,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | St. Albans, Hertfordshire, AL1 2QU |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | CSMKC111003_1758274020 |
Summary
Day to day duties as a Customer Care Manager
- Handling customer enquiries via phone, email and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updated the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
Requirements as a Customer Care Manager
- At least 2 years experience in customer care within new homes
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive and able to work independently
- A team player with a positive, problem-solving attitude
What we offer for a Customer Care Manager
- Competitve Salary
- Company pension scheme
- Additional employee benefits and career development opportunities
- Flexible working from home 2 days a week
If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.