Customer Service Adviser
| Posting date: | 09 September 2025 |
|---|---|
| Salary: | £26,947 per year |
| Hours: | Full time |
| Closing date: | 29 September 2025 |
| Location: | Borehamwood, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Hertsmere Borough Council |
| Job type: | Contract |
| Job reference: | 1113 |
Summary
An opportunity has arisen within our Customer Service team for a Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
• 27 – 32 days annual leave (pro rata), depending on length of local government service
• All bank holidays off
• Local Government Pension Scheme
• Free gym membership
• Cycle-to-Work scheme and free Beryl Bike rides for staff
• Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)
• Employee Assistance Programme
This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: 10am, Monday 29th September
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
• 27 – 32 days annual leave (pro rata), depending on length of local government service
• All bank holidays off
• Local Government Pension Scheme
• Free gym membership
• Cycle-to-Work scheme and free Beryl Bike rides for staff
• Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)
• Employee Assistance Programme
This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: 10am, Monday 29th September