Senior IT Service Manager - Live Service
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | FY4 5ES |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 426341/1 |
Summary
Are you an experienced IT Service Manager?
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives.
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives.
Our teams deliver an end-to-end suite of digital products and services and is focused around the following themes:
- Delivering a digital workplace that improves the way we work, by providing products and services to make our users' jobs easier.
- Delivering high-quality and resilient IT services and support, to ensure our services meet existing and future network demand.
- Building a world-class performance-focused user experience control centre to measure our systems and ensure we keep the department functioning.
- Protecting and securing our services. We ensure our IT systems remain secure, available and resilient.
- Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
We are seeking 1 IT Service Managers to join our End User Devices Team.
Responsibilities will include:
- To manage the end to end delivery of Workplace Computing Incidents, Problems and Requests.
- To act as an escalation point for service issues, co-ordinating and driving the effort required to achieve swift resolution.
- To utilise knowledge of service management frameworks ensuring ITSM best practice adherence.
- To identify trends and establish continual service improvement initiatives to improve user experience.
- To create, maintain and manage knowledge on behalf of the Workplace Computing Product.
- To effectively manage stakeholder relationships, building long term collaborative networks with Internal and External Teams.
- Ensuring all supplier service management information is validated and assured across all Service Measures & Invoicing.
- Identify personal learning and development needs required to deliver current and future work.
- To run BAU Evergreen device refresh activities ensuring the device estate is kept current and performing.
- To promote automation and remove repetitive manual tasks, improving user experience and productivity.
- Line Manager responsibilities.
Desirable Criteria:
- ITIL 4 Foundation certified or higher.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.