Business Support Administrator
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24471-24471 per annum |
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | Southampton, SO16 6YD |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304723-43662062 |
Summary
Serco Limited
Business Support Administrator
University Hospital Southampton
37.5 hours per week, Monday
- Friday
Salary – £24,471.00 per annum, plus Serco benefits.
The Business Support Administrator is responsible for providing administrative assistance to the UHS Management Team & wider Contract, including management of weekly service line rosters, daily management and maintenance of the time and attendance system (Workforce Management), which will inform the payroll, maintenance of the annual leave process, further administrative support as required, supporting project activity, managing the purchasing and the procurement processes, managing front line staff vacancies and supporting with recruitment as required, and supporting the Business support manager with payroll.
Main Accountabilities:
· Responsible for working with service line managers for the forecasting, allocation and agency bookings for service line rosters.
· Responsible for the reconciliation of overtime and agency use against weekly and monthly payroll.
· Point of contact for all agency bookings and liaison with agencies, including invoicing.
· Coordinate production of reports and activities in support of contract governance as requested
· Provide detailed, efficient and timely data entry into the time and attendance system to ensure all employees on contract are paid correctly.
· Produce regular reports relating to the distribution of worked and non-worked hours on the contract.
· Daily management of the time and attendance system to ensure all employee information is accurate and up to date.
· Responsible for working with the service line managers to ensure the accurate recording of hours for all Serco staff and agency staff against service line rosters, this includes the tracking of overtime and reconciliation against weekly and monthly payroll.
· Provide administrative support (including minute and note taking) to all management team processes and meetings as requested.
· Support BS Manager with payroll administration including completing, gaining the required approval and sending all necessary forms to payroll for processing; scanning payroll documentation before cut off deadline; thorough checking of payroll information using agreed company process; dealing with ad hoc payroll queries, and acting as a gatekeeper for payroll changes. Ensuring overtime and sickness absence processes are adhered to and submitted within the appropriate timescales.
· Responsible for the maintenance of the time and attendance system (Workforce Management), including updating TOM hours, service line schedules, employees’ schedules and annual leave entitlements.
· Support all management team with Workforce management reports.
· Contract lead for purchasing and procurement (delegated to service lines for domestic, patient catering and retail). Undertake procurement activities in support of contract administration through Guided Buying.
· Ensure that the vetting and right to work of existing staff and new starters is correctly conducted and recorded. Ensure any ongoing periodic checks are undertaken in the correct timeframe.
· Coordinate the attendance and administration of training events, staff induction and briefings as required.
· Support the management team with recruitment and induction/training activity as required.
· Appropriately raise purchase orders in line with Serco policy and in line with delegated authority levels. Ensure relevant invoices are correctly receipted.
· Support people management administration tasks as required by contract and service line managers
What you will need for the role:
· Excellent communication skills – builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills
· Highly detailed, conscientious and delivery focused
· Discrete and able to deal with sensitive information (payroll and HR)
· Excellent organizational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility and discretion
· Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities
· Experience of working in a Business Support role
· Excellent IT skills, particularly in MS Excel, Powerpoint and Word.
What we offer
· Up to 6% contributory pension scheme.
· 25 days annual leave plus bank holidays.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
· Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
· A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
· Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
· Interesting and enjoyable work.
· Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Business Support Administrator
University Hospital Southampton
37.5 hours per week, Monday
- Friday
Salary – £24,471.00 per annum, plus Serco benefits.
The Business Support Administrator is responsible for providing administrative assistance to the UHS Management Team & wider Contract, including management of weekly service line rosters, daily management and maintenance of the time and attendance system (Workforce Management), which will inform the payroll, maintenance of the annual leave process, further administrative support as required, supporting project activity, managing the purchasing and the procurement processes, managing front line staff vacancies and supporting with recruitment as required, and supporting the Business support manager with payroll.
Main Accountabilities:
· Responsible for working with service line managers for the forecasting, allocation and agency bookings for service line rosters.
· Responsible for the reconciliation of overtime and agency use against weekly and monthly payroll.
· Point of contact for all agency bookings and liaison with agencies, including invoicing.
· Coordinate production of reports and activities in support of contract governance as requested
· Provide detailed, efficient and timely data entry into the time and attendance system to ensure all employees on contract are paid correctly.
· Produce regular reports relating to the distribution of worked and non-worked hours on the contract.
· Daily management of the time and attendance system to ensure all employee information is accurate and up to date.
· Responsible for working with the service line managers to ensure the accurate recording of hours for all Serco staff and agency staff against service line rosters, this includes the tracking of overtime and reconciliation against weekly and monthly payroll.
· Provide administrative support (including minute and note taking) to all management team processes and meetings as requested.
· Support BS Manager with payroll administration including completing, gaining the required approval and sending all necessary forms to payroll for processing; scanning payroll documentation before cut off deadline; thorough checking of payroll information using agreed company process; dealing with ad hoc payroll queries, and acting as a gatekeeper for payroll changes. Ensuring overtime and sickness absence processes are adhered to and submitted within the appropriate timescales.
· Responsible for the maintenance of the time and attendance system (Workforce Management), including updating TOM hours, service line schedules, employees’ schedules and annual leave entitlements.
· Support all management team with Workforce management reports.
· Contract lead for purchasing and procurement (delegated to service lines for domestic, patient catering and retail). Undertake procurement activities in support of contract administration through Guided Buying.
· Ensure that the vetting and right to work of existing staff and new starters is correctly conducted and recorded. Ensure any ongoing periodic checks are undertaken in the correct timeframe.
· Coordinate the attendance and administration of training events, staff induction and briefings as required.
· Support the management team with recruitment and induction/training activity as required.
· Appropriately raise purchase orders in line with Serco policy and in line with delegated authority levels. Ensure relevant invoices are correctly receipted.
· Support people management administration tasks as required by contract and service line managers
What you will need for the role:
· Excellent communication skills – builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills
· Highly detailed, conscientious and delivery focused
· Discrete and able to deal with sensitive information (payroll and HR)
· Excellent organizational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility and discretion
· Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities
· Experience of working in a Business Support role
· Excellent IT skills, particularly in MS Excel, Powerpoint and Word.
What we offer
· Up to 6% contributory pension scheme.
· 25 days annual leave plus bank holidays.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
· Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
· A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
· Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
· Interesting and enjoyable work.
· Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.