Domestic Abuse Helpdesk Worker
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £13.10 per hour |
| Hours: | Part time |
| Closing date: | 18 October 2025 |
| Location: | Coventry, West Midlands, CV1 2BT |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH423115_1758192042 |
Summary
Job Title: Domestic Abuse Helpdesk Practitioner
Location: Coventry
Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits
Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.
Hours of work:
-
Saturday & Sunday: 10am-1pm
-
Monday: 8:30am-5:30pm (office-based)
-
Wednesday: flexible hours
Essential Skills and Experience:
-
Experience supporting people in crisis over the phone.
-
Experience supporting individuals affected by domestic abuse.
-
Knowledge of safeguarding, signposting, and managing challenging situations
-
Strong IT and admin skills
-
Excellent communication and people skills
-
Ability to work calmly under pressure.
-
Competency in a BME, Eastern European, or African Caribbean language
If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.
Apply now and take the next step in your career!