Lettings officer
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £32,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | Wembley, North West London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Temporary |
| Job reference: | 7081 |
Summary
We have an opportunity to join our Lettings Team as a Lettings Officer.
This is a full time fixed term contract until the end of April 2026 based in our Wembley office.
You'll be combining office and home working to ensure a positive work/life balance.
The Role
We are seeking a detail-oriented and proactive Lettings Officer, you'll ensure the effective delivery of the allocations and lettings process and allocate properties (Special Projects Move On, floating support, LA nominations) following our policies and procedures.
Your responsibilities will include:
Build and maintain strong working relationships with internal and external stakeholders. Regular contact with Sovereign Network Group supported housing managers, scheme managers on nominations and referrals, and regular liaison with voluntary sector organisations regarding nominations and housing advice
Regular liaison with Local Authority (LA) staff for nominations and arranging assessment and viewing appointments
Assisting completing lettings and supporting people returns to local authorities
Arrange and undertake viewings of properties and complete new tenant sign ups, create and end tenancies and rent accounts, and key management for void keys
Process mutual exchange applications and Management Transfer requests within timescale
Manage the choice-based lettings process including advertising properties, managing shortlists, and keeping residents informed; liaise with other landlords and local authorities during the lettings process
What we'll need from you:
Experience of managing a lettings service and operate within a choice-based lettings service
Experience of arranging and managing decanting processes
Sound understanding of issues affecting Housing
Proven track record in service improvement, managing and delivering change
Good standard of education commensurate to the level of the position and required knowledge and skills
Good knowledge of IT systems including Word, Excel and Outlook
A basic DBS check will be undertaken by the successful candidate.
What we can offer you
As a member of the Lettings Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a full time fixed term contract until the end of April 2026 based in our Wembley office.
You'll be combining office and home working to ensure a positive work/life balance.
The Role
We are seeking a detail-oriented and proactive Lettings Officer, you'll ensure the effective delivery of the allocations and lettings process and allocate properties (Special Projects Move On, floating support, LA nominations) following our policies and procedures.
Your responsibilities will include:
Build and maintain strong working relationships with internal and external stakeholders. Regular contact with Sovereign Network Group supported housing managers, scheme managers on nominations and referrals, and regular liaison with voluntary sector organisations regarding nominations and housing advice
Regular liaison with Local Authority (LA) staff for nominations and arranging assessment and viewing appointments
Assisting completing lettings and supporting people returns to local authorities
Arrange and undertake viewings of properties and complete new tenant sign ups, create and end tenancies and rent accounts, and key management for void keys
Process mutual exchange applications and Management Transfer requests within timescale
Manage the choice-based lettings process including advertising properties, managing shortlists, and keeping residents informed; liaise with other landlords and local authorities during the lettings process
What we'll need from you:
Experience of managing a lettings service and operate within a choice-based lettings service
Experience of arranging and managing decanting processes
Sound understanding of issues affecting Housing
Proven track record in service improvement, managing and delivering change
Good standard of education commensurate to the level of the position and required knowledge and skills
Good knowledge of IT systems including Word, Excel and Outlook
A basic DBS check will be undertaken by the successful candidate.
What we can offer you
As a member of the Lettings Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.