Front Office Team Leader
| Posting date: | 18 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | London, London, W3 0TA |
| Company: | PPHE Hotel Group |
| Job type: | Permanent |
| Job reference: | req14140_1758183646 |
Summary
Front Office Team Leader - Park Plaza Park Royal
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Front Office Team Leader, you will receive:
- Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- Excellent detailed knowledge of front office operations in a hotel
- Hands-on Leader
- Who ensures guests' needs are satisfactorily met
- Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.