Resident Services Associate (Build to Rent - Derby)
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £25,397 to £26,250 per year |
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | One Property Recruiment |
| Job type: | Permanent |
| Job reference: |
Summary
RESIDENT SERVICES ASSOCIATE – DERBY – £25,397 – £26,250
Salary: £25,397 – £26,250
Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm)
Weekend Work: 1 in every 3 Saturdays (No Sundays)
OPR are working with a leading residential landlord to source a proactive and personable Resident Services Associate for a vibrant Build to Rent development in Derby. This is a fantastic opportunity for someone who thrives in a varied, customer-facing role and is passionate about delivering exceptional service in a professionally managed rental community.
Key Responsibilities:
• Be the first point of contact for residents, providing friendly and professional support
• Manage resident enquiries, unit inspections, parcel handling, and lettings viewings
• Support tenancy administration, income management, and void unit oversight
• Liaise with contractors and internal teams to ensure timely resolution of issues
• Promote resident engagement and host community events
• Maintain accurate records and ensure compliance with health & safety standards
• Carry out building walks and assist with general site cleanliness
About You:
• Experience in customer service, hospitality, travel/tourism, or property management
• Strong communication and interpersonal skills
• Confident working independently and as part of a team
• Organised, detail oriented, and tech savvy
• Professional appearance and a passion for delivering great service
• Qualifications in property or customer service are a plus
Why Apply?
• Join a respected residential landlord with a growing portfolio
• Be part of a collaborative and inclusive team
• Enjoy a varied role with real impact on resident experience
• Competitive salary, structured shifts, and development opportunities
If this sounds like your kind of role, we’d love to hear from you.
How to Apply:
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment
Salary: £25,397 – £26,250
Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm)
Weekend Work: 1 in every 3 Saturdays (No Sundays)
OPR are working with a leading residential landlord to source a proactive and personable Resident Services Associate for a vibrant Build to Rent development in Derby. This is a fantastic opportunity for someone who thrives in a varied, customer-facing role and is passionate about delivering exceptional service in a professionally managed rental community.
Key Responsibilities:
• Be the first point of contact for residents, providing friendly and professional support
• Manage resident enquiries, unit inspections, parcel handling, and lettings viewings
• Support tenancy administration, income management, and void unit oversight
• Liaise with contractors and internal teams to ensure timely resolution of issues
• Promote resident engagement and host community events
• Maintain accurate records and ensure compliance with health & safety standards
• Carry out building walks and assist with general site cleanliness
About You:
• Experience in customer service, hospitality, travel/tourism, or property management
• Strong communication and interpersonal skills
• Confident working independently and as part of a team
• Organised, detail oriented, and tech savvy
• Professional appearance and a passion for delivering great service
• Qualifications in property or customer service are a plus
Why Apply?
• Join a respected residential landlord with a growing portfolio
• Be part of a collaborative and inclusive team
• Enjoy a varied role with real impact on resident experience
• Competitive salary, structured shifts, and development opportunities
If this sounds like your kind of role, we’d love to hear from you.
How to Apply:
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment