Lead Service Transition Manager
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £60,300 per year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 428078 |
Summary
As a Lead Transition Service Manager, your main day to day responsibilities will be to:
Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).
Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.