Income Recovery & Financial Inclusion Housing Officer
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £41,566 per year |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Plymouth Community Homes |
| Job type: | Permanent |
| Job reference: | IRAF-002209 |
Summary
About the role
At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That’s why our Housing Officers within the Rent and Letting Support team are so important—they help protect the future of our organisation while supporting people to build brighter, more secure lives.
We’re looking for a Housing Officer to join our Rent and Letting Support team. In this role, you’ll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable.
Our ideal candidate for this role is someone who:
Will have excellent communication skills and have experience of line management
Has a positive "can do" attitude and have a track record of making customer focused change to improve service
Has a record of meeting challenging income recovery targets within the housing sector
Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers.
Has experience in Social Housing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768
This post is not suitable for job share.
Shortlisting Date: 6th October 2025
Interview Date: 10th October 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That’s why our Housing Officers within the Rent and Letting Support team are so important—they help protect the future of our organisation while supporting people to build brighter, more secure lives.
We’re looking for a Housing Officer to join our Rent and Letting Support team. In this role, you’ll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable.
Our ideal candidate for this role is someone who:
Will have excellent communication skills and have experience of line management
Has a positive "can do" attitude and have a track record of making customer focused change to improve service
Has a record of meeting challenging income recovery targets within the housing sector
Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers.
Has experience in Social Housing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768
This post is not suitable for job share.
Shortlisting Date: 6th October 2025
Interview Date: 10th October 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.