Income Collection & Dispute Resolution Officer
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £18.95 to £23.78 per hour |
| Additional salary information: | Pay: £18.95 PAYE / £23.78 Umbrella |
| Hours: | Full time |
| Closing date: | 22 September 2025 |
| Location: | Enfield, London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | Neway are seeking an Income Collection & Dispute Resolution Officer |
Summary
Neway is currently looking for an Income Collection & Dispute Resolution Officer to join our client based with Enfield Council.
Location: 36–44 South Mall, Enfield Council Contract: 28 September – ongoing Hours: 36 per week | Monday–Friday, 9:00–17:00 Pay: £18.95 PAYE / £23.78 Umbrella | Inside IR35 ️ Application Deadline: Tuesday 23 September 2025 at 09:00
Are you a confident communicator with a sharp eye for detail and a passion for resolving complex financial issues? Enfield Council is seeking a proactive and emotionally intelligent Income Collection & Dispute Resolution Officer to support additional project work within the Housing & Regeneration team.
What You’ll Be Doing:
Maximise recovery of service charge income, debts, and arrears
Submit cases to HM Courts Service for online judgment and monitor progress
Identify and pursue enforcement action, liaising with legal teams and attending court when required
Advise leaseholders on financial assistance options and refer to debt advice agencies
Resolve disputes end-to-end, working across teams to secure information and support leaseholders
Respond to leaseholder enquiries and ensure all debts are recoverable
Administer suspense accounts, reallocate payments, reconcile service charge accounts, and process refunds
What We’re Looking For:
Experience in leasehold income recovery and basic knowledge of Leasehold Law
Proven ability to deliver front-line services in a housing environment
Strong written and verbal communication skills
IT proficiency and confidence in navigating financial systems
Ability to work independently and collaboratively under pressure
A customer-first mindset with a passion for service excellence
Key Relationships:
Leaseholders and customers
Legal representatives and debt advice agencies
Internal departments and housing colleagues
Location: 36–44 South Mall, Enfield Council Contract: 28 September – ongoing Hours: 36 per week | Monday–Friday, 9:00–17:00 Pay: £18.95 PAYE / £23.78 Umbrella | Inside IR35 ️ Application Deadline: Tuesday 23 September 2025 at 09:00
Are you a confident communicator with a sharp eye for detail and a passion for resolving complex financial issues? Enfield Council is seeking a proactive and emotionally intelligent Income Collection & Dispute Resolution Officer to support additional project work within the Housing & Regeneration team.
What You’ll Be Doing:
Maximise recovery of service charge income, debts, and arrears
Submit cases to HM Courts Service for online judgment and monitor progress
Identify and pursue enforcement action, liaising with legal teams and attending court when required
Advise leaseholders on financial assistance options and refer to debt advice agencies
Resolve disputes end-to-end, working across teams to secure information and support leaseholders
Respond to leaseholder enquiries and ensure all debts are recoverable
Administer suspense accounts, reallocate payments, reconcile service charge accounts, and process refunds
What We’re Looking For:
Experience in leasehold income recovery and basic knowledge of Leasehold Law
Proven ability to deliver front-line services in a housing environment
Strong written and verbal communication skills
IT proficiency and confidence in navigating financial systems
Ability to work independently and collaboratively under pressure
A customer-first mindset with a passion for service excellence
Key Relationships:
Leaseholders and customers
Legal representatives and debt advice agencies
Internal departments and housing colleagues