Operations Manager
| Posting date: | 16 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 September 2025 |
| Location: | South Croydon, South East London |
| Remote working: | On-site only |
| Company: | Slades of Surrey Ltd t/a Bluebird Care (Croydon) |
| Job type: | Contract |
| Job reference: |
Summary
Job Description: Operations Manager
This is a collaborative position.
Reports to: Director of Business
Purpose of role
To support the organisational leadership to deliver safe, high quality homecare services. The Operations Manager will use their strong leadership skills to maximise operational efficiency and to drive the growth of the business.
Key responsibilities
Senior management responsibility for the effective and efficient operation of the business. Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget. Manage all aspects of the staff team. Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Duties
Manage the safety and quality of the business
• Oversee the safe delivery of the service at each office, in line with legislative requirements, national standards and company policy and procedures
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to maintain and improve the quality of the service
• Monitor health and safety in the workplace and in the field
• Make sure each office maintains accurate and up to date records and reporting systems in accordance with legal requirements and company policy
• Implement and monitor quality management and improvement systems. Lead investigations on more complex complaints and serious incidents. Use findings to improve the quality of our services
• Produce regular management information reports to the franchise owner with recommendations as appropriate
. Training of Care workers
• Customer Assessments and Supervisions
• Be prepared to work flexibly to ensure the safe delivery of the service
Provide a good service to customers
• Promote the rights of each customer and keep their wishes at the centre of their care and support
• Monitor care and support planning. Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out
• Make sure customers, and where appropriate their representatives, receive timely information about the service so that they are clear about what to expect and how they can raise any concerns
• Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
• Keep all information about customers and their families secure and confidential, except where policy requires you to share to protect the interests of our customers
Lead and manage staff
• Provide strong leadership to all office staff to motivate and encourage excellent performance
• Line manage the registered managers and other staff as required by the franchise owner. Carry out appraisals and monitoring of staff performance. Make sure staff are supported to effectively and safely carry out their roles and to develop their professional practice. Provide expert advice, ongoing supervision, support and training
• Uphold brand values in recruitment, induction and training of staff. Make sure systems are in place to identify ongoing training needs so staff are up to date with current best practice
• Make sure offices have sufficient numbers of suitably qualified staff to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
• Ensure all emergency on-call issues are dealt with effectively
Promote the business
• Manage relationships with external stakeholders to promote the brand
• Drive the growth and development of the business. Work with the franchise owner to achieve sales targets and deliver within budget
• Manage publicity and media relationships to maintain the reputation of the business
Knowledge and understanding
Excellent understanding of the social care sector, especially homecare services. Knowledgeable about the principles of high quality person centred care and support and anti-discriminatory care practice
Excellent understanding of the regulatory responsibilities and the law relating to domiciliary care services
Excellent communication skills:
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
• Able to write and deliver presentations to large groups of professionals
• Good negotiator and strong influencing skills
• Able to write and respond to complex written reports
Successful experience of leading and managing teams delivering social care services:
• Managing and developing an effective staff team
• Recruiting, training, supporting and supervising staff
• Chairing meetings and building consensus
Proven organisational skills. Ability to plan and prioritise to meet business requirements even when under pressure
Strong leader who can successfully engage others to develop the business
Experience of strategic planning and implementation
Excellent problem solving and analytical skills
Understanding of systems to maintain confidentiality in relation to customers, staff and the business
Ability to make sure Bluebird Care’s policies, procedures and instructions are implemented effectively at all times
Additional requirements
Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)
Desirable criteria
Social care qualification
Experience of financial management
Franchise experience
This is a collaborative position.
Reports to: Director of Business
Purpose of role
To support the organisational leadership to deliver safe, high quality homecare services. The Operations Manager will use their strong leadership skills to maximise operational efficiency and to drive the growth of the business.
Key responsibilities
Senior management responsibility for the effective and efficient operation of the business. Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget. Manage all aspects of the staff team. Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Duties
Manage the safety and quality of the business
• Oversee the safe delivery of the service at each office, in line with legislative requirements, national standards and company policy and procedures
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to maintain and improve the quality of the service
• Monitor health and safety in the workplace and in the field
• Make sure each office maintains accurate and up to date records and reporting systems in accordance with legal requirements and company policy
• Implement and monitor quality management and improvement systems. Lead investigations on more complex complaints and serious incidents. Use findings to improve the quality of our services
• Produce regular management information reports to the franchise owner with recommendations as appropriate
. Training of Care workers
• Customer Assessments and Supervisions
• Be prepared to work flexibly to ensure the safe delivery of the service
Provide a good service to customers
• Promote the rights of each customer and keep their wishes at the centre of their care and support
• Monitor care and support planning. Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out
• Make sure customers, and where appropriate their representatives, receive timely information about the service so that they are clear about what to expect and how they can raise any concerns
• Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
• Keep all information about customers and their families secure and confidential, except where policy requires you to share to protect the interests of our customers
Lead and manage staff
• Provide strong leadership to all office staff to motivate and encourage excellent performance
• Line manage the registered managers and other staff as required by the franchise owner. Carry out appraisals and monitoring of staff performance. Make sure staff are supported to effectively and safely carry out their roles and to develop their professional practice. Provide expert advice, ongoing supervision, support and training
• Uphold brand values in recruitment, induction and training of staff. Make sure systems are in place to identify ongoing training needs so staff are up to date with current best practice
• Make sure offices have sufficient numbers of suitably qualified staff to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
• Ensure all emergency on-call issues are dealt with effectively
Promote the business
• Manage relationships with external stakeholders to promote the brand
• Drive the growth and development of the business. Work with the franchise owner to achieve sales targets and deliver within budget
• Manage publicity and media relationships to maintain the reputation of the business
Knowledge and understanding
Excellent understanding of the social care sector, especially homecare services. Knowledgeable about the principles of high quality person centred care and support and anti-discriminatory care practice
Excellent understanding of the regulatory responsibilities and the law relating to domiciliary care services
Excellent communication skills:
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
• Able to write and deliver presentations to large groups of professionals
• Good negotiator and strong influencing skills
• Able to write and respond to complex written reports
Successful experience of leading and managing teams delivering social care services:
• Managing and developing an effective staff team
• Recruiting, training, supporting and supervising staff
• Chairing meetings and building consensus
Proven organisational skills. Ability to plan and prioritise to meet business requirements even when under pressure
Strong leader who can successfully engage others to develop the business
Experience of strategic planning and implementation
Excellent problem solving and analytical skills
Understanding of systems to maintain confidentiality in relation to customers, staff and the business
Ability to make sure Bluebird Care’s policies, procedures and instructions are implemented effectively at all times
Additional requirements
Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)
Desirable criteria
Social care qualification
Experience of financial management
Franchise experience