Resident Liaison Officer
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £29,904 to £33,228 per year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Kent, South East England |
| Remote working: | On-site only |
| Company: | Thanet District Council |
| Job type: | Temporary |
| Job reference: |
Summary
This is a really exciting time for Thanet District Council’s Tenant and Leaseholder Services, as we embark on a £40 million refurbishment and retrofit project for our tower blocks.
This project will improve both safety and energy efficiency as well as the environment for 406 households. It is a highly complex project due to the nature of the buildings, using multiple funding streams and requiring compliance with the new Building Safety Act.
We are looking for a motivated Resident Liaison Officer to join our Tower Block Retrofit and Refurbishment Team. This role is central to ensuring residents are fully supported and informed throughout the delivery of vital improvement works.
The ideal candidate will have exceptional communication skills, acting as the first point of contact for residents during the project. They will also need experience in customer service, housing, or community engagement.
Residents must be kept at the heart of this project, there will be much disruption as we commence this work and new technologies are being installed. Purposeful engagement with the residents is necessary to ensure all voices are heard throughout the process.
This is a fantastic opportunity to play a meaningful role in delivering safer, more sustainable homes in our community.
Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
If you would like further information or an informal discussion about this position, please contact Oscar Ruben by email on: Oscar.Ruben@thanet.gov.uk.
This project will improve both safety and energy efficiency as well as the environment for 406 households. It is a highly complex project due to the nature of the buildings, using multiple funding streams and requiring compliance with the new Building Safety Act.
We are looking for a motivated Resident Liaison Officer to join our Tower Block Retrofit and Refurbishment Team. This role is central to ensuring residents are fully supported and informed throughout the delivery of vital improvement works.
The ideal candidate will have exceptional communication skills, acting as the first point of contact for residents during the project. They will also need experience in customer service, housing, or community engagement.
Residents must be kept at the heart of this project, there will be much disruption as we commence this work and new technologies are being installed. Purposeful engagement with the residents is necessary to ensure all voices are heard throughout the process.
This is a fantastic opportunity to play a meaningful role in delivering safer, more sustainable homes in our community.
Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
If you would like further information or an informal discussion about this position, please contact Oscar Ruben by email on: Oscar.Ruben@thanet.gov.uk.
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