Library Customer Service Adviser
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £25,185 to £25,583 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 14 October 2025 |
| Location: | Banbury Library, Marlborough Road, Banbury., OX16 5DB |
| Company: | Oxfordshire County Council |
| Job type: | Permanent |
| Job reference: | OCC/TP/963/1458 |
Summary
About Us
Our libraries are about so much more than books – they are places where culture is created and happens every day.You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,000,000 visitors to our libraries every year.
About the Role
Customer Service Advisers are the first point of contact with library customers and library partners.The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
This role includes 2 evenings a week and 1 in 4 Saturdays, on a 4-week working pattern.
About you
We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same.
For an inform discussion about the role, or to clarify the 4-week working pattern, please contact Linda Kinge at Banbury Library via Linda.Kinge@oxfordshire.gov.ukor call 01865 815102.
Ourcommitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any issues with the application system, please contact: Banbury.library@oxfordshire.gov.uk
Proud member of the Disability Confident employer scheme