Sustainment Officer x 2
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £29,904 to £33,228 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Kent, South East England |
| Remote working: | On-site only |
| Company: | Thanet District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Thanet District Council’s Tenant and Leaseholder Services is recruiting. We are looking for motivated professionals to join our amazing team.
We are looking for Sustainment Officers who are organised and committed to delivering great customer service. As a team we are developing and improving our service, making this a great opportunity to feed into and drive forward your own improvements and to be part of something bigger.
We are looking for people that are motivated, conscientious and compassionate to join our new team of Sustainment Officers. You do not necessarily need to have experience in tenancy sustainment but if you can demonstrate drive and enthusiasm to deliver great customer service, are passionate about service improvement and have an eye for detail then we want to hear from you.
Main Duties:
You will be responsible for providing key tenancy sustainment services to our tenants.
Tasks will include:
Providing support to tenants by fostering positive relationships and helping them to manage their tenancies
Conducting regular home visits to monitor tenants' wellbeing and address any issues that may jeopardise their tenancy.
Working with tenants at risk of eviction seeking effective resolution to sustain their tenancies
Work with partner agencies to ensure that there is a local network of support for tenants
Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
For an informal discussion please contact Sarah Warner at sarah.warner@thanet.gov.uk or 01843 577575.
Interviews will be held in the week commencing 13 October 2025
We are looking for Sustainment Officers who are organised and committed to delivering great customer service. As a team we are developing and improving our service, making this a great opportunity to feed into and drive forward your own improvements and to be part of something bigger.
We are looking for people that are motivated, conscientious and compassionate to join our new team of Sustainment Officers. You do not necessarily need to have experience in tenancy sustainment but if you can demonstrate drive and enthusiasm to deliver great customer service, are passionate about service improvement and have an eye for detail then we want to hear from you.
Main Duties:
You will be responsible for providing key tenancy sustainment services to our tenants.
Tasks will include:
Providing support to tenants by fostering positive relationships and helping them to manage their tenancies
Conducting regular home visits to monitor tenants' wellbeing and address any issues that may jeopardise their tenancy.
Working with tenants at risk of eviction seeking effective resolution to sustain their tenancies
Work with partner agencies to ensure that there is a local network of support for tenants
Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
For an informal discussion please contact Sarah Warner at sarah.warner@thanet.gov.uk or 01843 577575.
Interviews will be held in the week commencing 13 October 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.