Visitor Experience Assistant 5276060
| Posting date: | 13 September 2025 |
|---|---|
| Salary: | £16.05 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Kensington, London, W14 8LZ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5276060 |
Summary
What's involved with this role:
Job Title: Visitor Experience Assistant
Ref: K&C 5276060
Pay rate: £16.05 per hour PAYE
Role length: Anticipated 3 months
Working arrangements: 28 hours working on a rota basis - you will work 4 days out of 7 days per week so this will include weekends
The role:
We are looking for a Visitor Experience Assistant who will be responsible for providing an excellent and safe visitor experience across two museums.
You will support the safety and security of the museums and their contents, provide frontline information and assistance to visitors, support online shop and ticketing systems, retail presentation and stock control and support the activities and staff of the wider museums team.
Key responsibilities:
Deliver a professional, welcoming, and high standard of customer service to all museum visitors
Open and close museum buildings safely in line with operational procedures
Maintain safe, clean, and presentable public spaces throughout the day
Support visitor access needs and ensure smooth visitor flow during daily operations and events
Respond to visitor queries in person, via email, and through the ticketing system
Collaborate with café staff to ensure a seamless visitor experience
Maintain up-to-date knowledge of museum collections, exhibitions, and the local area to assist and engage visitors
Assist with emergency procedures and ensure safe evacuation when required
Promote and process Friends memberships and other fundraising initiatives
Operate tills and card machines accurately; manage all cash handling and end-of-day procedures
Maintain and replenish retail displays and manage shop stock, including receiving deliveries and conducting stocktakes
Support the online shop with order fulfilment and customer communications
Monitor building facilities daily, reporting issues and liaising with contractors as needed
Assist with setting up spaces for meetings, events, and private hires
Carry out light conservation cleaning and ensure the security and care of public areas and collections
What the client is looking for:
Experience of working within a Museum, Gallery or similar public facing environment
Demonstrable understanding of Visitor Service standards and experience in delivering an excellent visitor experience
Good communication skills, in person and in writing to respond to visitor queries onsite and online
Excellent interpersonal skills, with the ability to work with a wide range of people and as part of a varied and diverse team
Good entry level IT skills including experience of using the Microsoft Office suite including Outlook and Teams
Good organisational skills and attention to detail
Ability to acquire an excellent working knowledge of the museum contents, procedures and key departmental contacts
Knowledge of safe manual handling procedures and ability to lift and carry shop stock and assist in event set-ups
Knowledge of relevant Health and Safety procedures
Demonstrable experience of using EPOS systems, cash handling and cashing up procedures
Demonstrable experience of administering an online shop platform to fulfil customer orders e.g Shopify or similar
Demonstrable experience of administering an online ticketing system including sale of tickets and loading events
Demonstrable experience of working in a target driven retail environment, including understanding of KPIs, and use of stock management systems
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5276060
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.